Membership Experience Host - Everlast Gyms

Everlast Gyms; England; On-site; GBP 18,000 - 22,000; Full time

Job summary

A popular fitness club chain is seeking a Membership Experience Host in Rugby. You will welcome members, support membership sales, maintain hygiene standards, and provide excellent customer service. The ideal candidate is outgoing, sales-focused, and passionate about fitness. This role offers benefits like free gym membership and training opportunities.

Benefits

Free gym membership

20% discount across all brands

Training and development opportunities

Qualifications

• Outgoing and positive demeanor.
• Confident in handling daily club systems.
• Passionate about fitness and personal development.

Responsibilities

• Welcome members and guests with professionalism.
• Support membership sales and retention.
• Ensure cleanliness and hygiene standards.

Skills

Customer service

Sales focus

Administrative skills

Flexibility

Interest in fitness

Job description

Overview

Membership Experience Host - Everlast Gyms

Company: Everlast Gyms

Location: Rugby, Warwickshire

Type: Permanent

Hours: Full-time

Posted: 13 hours ago

Job Description

What Youll Be Doing:

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable - able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Benefits

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards - winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

Why Join Us?

At Frasers Group, we live by our principles:

• Think without limits - move fast, think fearlessly, and take the team with you.
• Own it and back yourself - own the basics, your role, and the results.
• Be relevant - to our people, our partners, and the planet.

Everlast Gyms

Note: This description reflects the responsibilities and requirements for the role and does not include outdated or duplicate text from the original source.