IT Support Engineer

www.findapprenticeship.service.gov.uk - Jobboard; Greater London; Hybrid; GBP 37,000 - 42,000; Full time

Job summary

A prominent charity organization is seeking an IT Support Engineer in Hammersmith to ensure IT systems run smoothly across the organization. The role includes managing support requests and maintaining technical infrastructure with UK-wide travel required. Experience in IT support, proficiency with Microsoft 365, and strong communication skills are essential. The position offers a competitive salary and various benefits including generous leave and development opportunities.

Benefits

Structured induction week

Generous annual leave

Workplace pension

Enhanced maternity pay

Travel loans

Regular wellbeing initiatives

Qualifications

• Experience managing external contractors and handling IT projects.
• Familiarity with VOIP systems, Unix, and networking is highly desirable.

Responsibilities

• Ensure IT systems, equipment, and services are available for all users.
• Maintain system security, software updates, and virus protection.
• Train and support staff in the effective use of IT systems.

Skills

Proven experience in IT infrastructure support

Strong technical knowledge of Windows and Mac environments

Experience as a Microsoft 365 Admin

Excellent communication skills

Education

Relevant professional IT qualification or degree

Tools

MS Office

SQL-based databases

Job description

IT Support Engineer - National Cancer Charity

Location: Hammersmith (Onsite, with UK-wide travel)

Salary: £37,000 - £41,500 per annum

Employment Type: Full-time

On behalf of a leading National Cancer Charity, we are delighted to be recruiting an IT Support Engineer to support the continued development, efficiency, and reliability of their IT and communications systems. This is a crucial position, ensuring staff across the UK have the technical support and infrastructure they need to deliver vital services.

Based in Hammersmith, this role will involve travel across the UK and may require occasional work outside of standard hours.

The Role

As the IT Engineer, you'll work closely with the IT Manager to ensure IT systems run smoothly across the organisation. You'll manage IT support requests, maintain technical infrastructure, liaise with suppliers, and play a key role in ensuring system security and efficiency.

Key Responsibilities

• Ensure IT systems, equipment, and services are available and fully functional for all authorised users
• Work with external IT providers to maintain system security, software updates, data backups, and virus protection
• Support internal phone systems and ensure effective telecoms solutions are in place
• Maintain file structures and manage user access rights
• Train and support staff in the effective use of IT systems
• Coordinate with third-party suppliers and service providers to deliver effective IT services

What We're Looking For

• A relevant professional IT qualification or degree
• Proven experience in IT infrastructure support, ideally within the public or third sector
• Experience as a Microsoft 365 Admin
• Strong technical knowledge of Windows and Mac environments, MS Office, and SQL-based databases
• Experience managing external contractors and handling IT projects
• Familiarity with VOIP systems, Unix, and networking is highly desirable
• Excellent communication skills with a proactive, self-directed approach

Benefits

• Structured induction week and access to learning & development opportunities
• Time spent in one of the charity's unique support centres to understand the impact of your work
• Generous annual leave and enhanced sick pay
• Workplace pension and independent financial advice
• Enhanced maternity pay
• Travel loans, cycle scheme, and eye care support
• Regular wellbeing initiatives, including access to clinical psychologists and stress management courses
• A collaborative and welcoming work environment

This is a permanent opportunity, paying between £37,000 and £41,500 per annum based on experience. If you are interested in this opportunity, please feel to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.