Customer Assistant - Beauty - Trafford Centre

Marks and Spencer; Manchester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading British retailer in Manchester is seeking a passionate Customer Assistant in Beauty to deliver exceptional service and share beauty expertise. This role involves engaging with customers to fulfill their beauty needs and utilizing digital tools for an enhanced shopping experience. Ideal candidates have strong customer service skills and a commitment to teamwork. Flexible working patterns available.

Qualifications

• High levels of customer service required.
• Strong communication skills are essential.
• Good level of digital capability is a necessity.

Responsibilities

• Serve our customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Engage proactively with customers to understand their needs.

Skills

Customer service

Attention to detail

Communication skills

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in Beauty, where you'll become a champion of our luxurious beauty, makeup, and skincare products, offers, and third-party brands. We're seeking passionate individuals who take pride in their beauty knowledge and confidence with customers and are eager to share it every day.

Your primary focus will be on providing remarkable service and selling, being the face of our brands and ensuring that our customers are made to feel special every time they visit our stores. You'll actively engage with them to understand their beauty needs, ensuring they have a seamless shopping experience.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key aspects of your role. You'll be a product expert, delivering to the highest standards in beauty consistently. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment flawlessly.

Work Pattern

• Week 1: Monday 18:30-22:30; Wednesday 08:00-12:00; Thursday 12:00-16:00; Friday 18:30-22:30; Saturday 13:00-17:00
• Week 2: Monday 18:30-22:30; Tuesday 14:00-18:00; Thursday 08:00-12:00; Friday 14:00-18:00; Saturday 17:30-21:30

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.