Client Coordinator

Sureserve; Swindon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading compliance service provider in the UK is seeking a Client Coordinator to manage client caseloads, liaise with customers, and ensure compliance with contract requirements. Candidates should be proactive and possess exceptional communication skills, with the ability to work independently under pressure. This role offers 25 days of holiday, hybrid working, and opportunities for career progression.

Benefits

25 days holiday plus bank holidays

Extra day off for your birthday

Pension contributions

Career progression opportunities

Ongoing mentoring and coaching

Qualifications

• Ability to manage workload and work independently while adhering to regulations and deadlines.
• Confidence to communicate with colleagues & clients at all levels.
• Ability to work in a high-pressure environment while ensuring self-care.

Responsibilities

• Manage client caseload and liaise with customers and engineers.
• Monitor resident satisfaction and update KPI spreadsheets.
• Produce monthly customer KPI reports.

Skills

Proactive, self-starter with an eye for detail

Exceptional communication skills

Good administration and I.T. skills (Word, PowerPoint, Excel)

Job description

Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.

Role Overview

The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in accordance with the contract requirement.

Responsibilities

• Receive and respond to telephone/email queries from clients, residents, engineers & colleagues
• Liaise and cooperate with the team to ensure all processes and procedures are followed
• Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
• Produce monthly customer KPI reports
• Ownership of your own Client caseload
• A sound understanding of the works being carried out and be able to translate this simply and effectively, when talking to internal and external customers
• Prepare/raise material orders as required to meet the programme
• Input and maintain data on the management system
• Provide feedback/comments on failures or requirements
• General admin related tasks

Skills & experience

• Proactive, self-starter with an eye for detail
• Able to manage own workload, work independently while adhering to strict regulations and deadlines
• Exceptional communication skills, confident to communicate with colleagues & clients at all levels
• Ability to work in a high-pressure environment whilst ensuring self-care
• Good administration and I.T. skills (Word, PowerPoint, Excel)

Benefits

• 25 days holiday (plus the bank holidays)
• Extra day off for your birthday
• Pension contributions
• Hybrid working
• Career progression opportunities
• Ongoing Mentoring and ‘career / performance coaching’
• Commitment to training and development
• Employee Assistance Program
• Free 24/7 Virtual GP service
• Bike 2 Work scheme
• Discount benefits hub
• Health cash back scheme

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.