Jobs in Valenciennes, France
Customer Service - French speaking - 100% remote in Greece
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French Customer Support Remote from Greece
Job summary
A global job support firm is seeking customer service representatives in Paris. Candidates will assist customers via phone and chat, provide troubleshooting for mobile devices, and ensure high customer satisfaction. Previous experience in customer support and fluency in French are highly valued. The position offers relocation support and competitive salary with extra benefits.
Benefits
Qualifications
- Fluency in French is essential for communication.
- Candidates should possess intermediate English proficiency.
- Prior customer support experience is preferred.
Responsibilities
- Communicate with customers via phone, chat & email.
- Track and follow cases to ensure timely closure.
- Provide troubleshooting for mobile devices.
- Assist customers in managing their accounts.
Skills
We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in French
- Intermediate English
- Familiarity with iOS and / or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Relocation support : Flights, accommodation & housing assistance, all at no cost to you
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts .
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events, community involvement, and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.