French Customer Support - Remote from Greece

PlanetJobs; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global job support firm is seeking customer service representatives in Paris. Candidates will assist customers via phone and chat, provide troubleshooting for mobile devices, and ensure high customer satisfaction. Previous experience in customer support and fluency in French are highly valued. The position offers relocation support and competitive salary with extra benefits.

Prestations

Relocation support

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online language courses

Qualifications

• Fluency in French is essential for communication.
• Candidates should possess intermediate English proficiency.
• Prior customer support experience is preferred.

Responsabilités

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting for mobile devices.
• Assist customers in managing their accounts.

Connaissances

Fluency in French

Intermediate English

Great communication skills

Strong troubleshooting skills

Description du poste

Overview

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Qualifications

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support : Flights, accommodation & housing assistance, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.