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Job summary
A recruitment agency is looking for French-speaking candidates for the role of Operations Customer Expert based in Lisbon, Portugal. Responsibilities include responding to customer inquiries, handling support tickets, and conducting outreach calls. The position offers a competitive salary package, including options for accommodation and various allowances. Ideal for those looking to build a career in a multicultural environment.
Benefits
Responsibilities
- Respond to customer requests via email, chat, contact forms, and calls.
- Handle support tickets related to general queries, refunds, or incomplete services.
- Call users to speed up case resolution and improve communication.
- Perform back-office tasks that may involve outbound calls.
- Conduct outbound calls to promote products, collect feedback, and support customer success.
- Maintain accurate records using CRM tools.
- Achieve performance goals and respect deadlines.
- Provide operational feedback and elevate cases when needed.
Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: French-Speaking
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back‑office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
Total Gross Cash Compensation: 1,040 / month
Includes:
- Base salary
- Monthly holiday & Christmas allowances
- Meal allowance (7 per working day)
- Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
- Health insurance from day one
- Potential productivity bonus (performance‑based)
Total Gross Cash Compensation: 1,240.00 / month
Includes:>
- Higher base salary (no apartment benefit)
- Monthly holiday & Christmas allowances
- Meal allowance
- Health insurance from day one
- Potential productivity bonus (performance‑based)
- Schedule: 8 hours/day
- Training content includes system onboarding, customer management, product training & on‑the‑job practice
- Training allowance: 42.72 per day
- Payment is made only if training is fully completed
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- French holidays apply
- If you work on a Portuguese public holiday, you receive a compensation day
- Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message meb>
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.