Work in Portugal - Customer Care/French Market !)

Cross Border Talents; Lyon; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading international recruiting company is seeking a French-speaking Customer Support Representative to work remotely in Portugal. The role involves responding to customer inquiries through various channels and handling support tickets, with a competitive salary package and relocation support. Ideal candidates will thrive in a multicultural environment and possess strong communication skills.

Prestations

Relocation support

Accommodation option (280€/month)

14 salaries per year

22 vacation days per year

Qualifications

• Fluent in French and proficient in English.
• Ability to work in a multicultural environment.
• Experience in customer support is a plus.

Responsabilités

• Respond to customer requests via email, chat, and calls.
• Handle support tickets for general queries and refunds.
• Conduct outbound calls to promote products and gather feedback.

Connaissances

Customer service

Communication

Problem-solving

Outils

CRM tools

Description du poste

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared buildingfor up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!