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French Custermor Service Agent in Lisbon
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French Custermor Service Agent in Lisbon
Job summary
A leading insurance provider is looking for a French-speaking Customer Service Agent based in Lisbon. You will assist customers with their insurance needs via phone, email, and chat. The ideal candidate must be fluent in French and have strong communication skills. The role offers a competitive salary, monthly bonuses, and a welcome bonus of 3,000 upon joining.
Benefits
Qualifications
- Experience in customer service or insurance is an asset.
- Ability to work rotational shifts (Monday to Friday).
- Organized, reliable, and customer-focused.
Responsibilities
- Assist customers via phone, email, and chat in French.
- Provide accurate information about insurance services and policies.
- Resolve inquiries and concerns professionally and efficiently.
- Maintain detailed records of customer interactions.
- Collaborate with other teams for complex issue resolution.
- Follow internal procedures and regulatory compliance guidelines.
Skills
Job Title: French-Speaking Customer Service Agent
Industry: Insurance
Location: Lisbon, Portugal
Schedule: Monday to Friday Rotational Shifts
- Base Salary: 900 / month paid over 14 months
- Performance Bonus: Up to 100 / month paid over 12 months
- Language Bonus: 55 / month paid over 12 months
- Welcome Bonus: 3,000 (paid after successful onboarding terms apply)
Join a leading insurance provider as a French-speaking Customer Service Agent based in vibrant Lisbon. In this role, you’ll support French-speaking customers with their insurance needs, policy questions, and claims. This is an exciting opportunity to grow professionally in a stable and international environment.
- Assist customers via phone, email, and chat in French
- Provide accurate information about insurance services and policies
- Resolve inquiries and concerns professionally and efficiently
- Maintain detailed records of customer interactions
- Collaborate with other teams for complex issue resolution
- Follow internal procedures and regulatory compliance guidelines
- Fluent French (spoken and written)
- Good level of English
- Experience in customer service or insurance is an asset
- Excellent communication and problem-solving skills
- Ability to work rotational shifts (Monday to Friday)
- Organized, reliable, and customer-focused
- Competitive base salary + monthly bonuses
- 3,000 welcome bonus upon joining (terms apply)
- Supportive training and onboarding
- Career development within the insurance industry
- International and inclusive team culture
- Based in the heart of Lisbon, with standard employment benefits
Interested candidates are invited to send their CV to sven.evens@cbtalents.org.
Join us in delivering exceptional customer support we look forward to hearing from you!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.