French Custermor Service Agent in Lisbon

Cross Border Talents; Nancy; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading insurance provider is looking for a French-speaking Customer Service Agent based in Lisbon. You will assist customers with their insurance needs via phone, email, and chat. The ideal candidate must be fluent in French and have strong communication skills. The role offers a competitive salary, monthly bonuses, and a welcome bonus of 3,000 upon joining.

Prestations

3,000 welcome bonus upon joining

Supportive training and onboarding

Career development within the insurance industry

International and inclusive team culture

Qualifications

• Experience in customer service or insurance is an asset.
• Ability to work rotational shifts (Monday to Friday).
• Organized, reliable, and customer-focused.

Responsabilités

• Assist customers via phone, email, and chat in French.
• Provide accurate information about insurance services and policies.
• Resolve inquiries and concerns professionally and efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with other teams for complex issue resolution.
• Follow internal procedures and regulatory compliance guidelines.

Connaissances

Fluent French (spoken and written)

Good level of English

Excellent communication skills

Problem-solving skills

Description du poste

Job Title: French-Speaking Customer Service Agent

Industry: Insurance

Location: Lisbon, Portugal

Schedule: Monday to Friday Rotational Shifts

Compensation Package

• Base Salary: 900 / month paid over 14 months
• Performance Bonus: Up to 100 / month paid over 12 months
• Language Bonus: 55 / month paid over 12 months
• Welcome Bonus: 3,000 (paid after successful onboarding terms apply)

About the Role

Join a leading insurance provider as a French-speaking Customer Service Agent based in vibrant Lisbon. In this role, you’ll support French-speaking customers with their insurance needs, policy questions, and claims. This is an exciting opportunity to grow professionally in a stable and international environment.

Key Responsibilities

• Assist customers via phone, email, and chat in French
• Provide accurate information about insurance services and policies
• Resolve inquiries and concerns professionally and efficiently
• Maintain detailed records of customer interactions
• Collaborate with other teams for complex issue resolution
• Follow internal procedures and regulatory compliance guidelines

Requirements

• Fluent French (spoken and written)
• Good level of English
• Experience in customer service or insurance is an asset
• Excellent communication and problem-solving skills
• Ability to work rotational shifts (Monday to Friday)
• Organized, reliable, and customer-focused

What We Offer

• Competitive base salary + monthly bonuses
• 3,000 welcome bonus upon joining (terms apply)
• Supportive training and onboarding
• Career development within the insurance industry
• International and inclusive team culture
• Based in the heart of Lisbon, with standard employment benefits

How to Apply

Interested candidates are invited to send their CV to [e-mail].

Join us in delivering exceptional customer support we look forward to hearing from you!