Couture à France

A.M.A Selections is a premier luxury vacation rental booking platform based in Cannes, France. We offer a definitive collection of the world's most exclusive holiday homes, complemented by world-class services. We are a rapidly growing company with over 2000 properties listed throughout Europe, the Caribbean and the USA to date. At A.M.A Selections, we are passionate about all aspects of travel and hospitality. Our goal is to become a global brand, recognized for delivering an exceptional experience to discerning travelers. If you're looking to join a young, dynamic team in the luxury travel industry, then read on…

The Role

We are looking to hire someone full-time. The position is based in our Cannes office and will start as early as possible in June. We are seeking a highly motivated and detail-oriented person to join our Concierge Team for a 3-month CDD. This role is ideal for someone passionate about luxury travel and eager to gain experience in guest relations, client services, and operations within the hospitality industry.

Key Responsibilities

• Respond to all concierge requests prior to guests’ stay (restaurant reservations, yacht charters, private chefs, etc.) and tailor their itineraries.
• Manage relationships with local partners through monthly calls, updates, and reports.
• Develop a deep knowledge of each destination and become the go-to source for our guests regarding recommendations.
• Ensure proactive follow-up with guests from the introductory stage to the arrival date of their stay at the property.
• Respond promptly and professionally to client questions, concerns, and requests, offering personalized solutions to enhance their experience.
• Understand the needs and requirements of high-end customers, ensuring all requests are addressed in a timely manner while adhering to our brand standards.
• Be the client’s trusted advisor by uncovering each guest’s preferences and criteria to propose a curated selection of recommendations, services, and experiences for their upcoming trip.
• Educate guests about the services and experiences we offer, tailoring your approach to their specific needs and preferences.
• Compile and report on guest feedback, communicating this information internally and to our partners.
• Represent A.M.A Selections with partners and owners for all guest-related matters, from the introductory stage to the departure date of their booking, acting as a point of contact for any potential issues or further queries.
• Manage ongoing relationships with guests post-trip by following up on satisfaction survey results and ensuring proactive communication to nurture and help plan subsequent trips, with the goal of building long-lasting relationships.
• Be available for regular rotating schedules, which may include weekends and holidays, as our guests need us.
• Conduct property visits and inspections.
• Identify new service providers and convert them into active partners to list their services and experiences on our platform.

Who we are looking for :

• High organizational skills and attention to detail.
• Strong analytical mindset and problem-solving skills.
• Ability to thrive in a high-paced environment with pressure to meet tight deadlines while multitasking and maintaining a professional demeanor.
• Good Microsoft Office skills and ability to quickly master new systems and tools.
• Professional, dynamic, great team spirit, and service-oriented.
• Excellent communication and presentation skills, with the ability to communicate effectively with clients and partners via phone, email, and in person.
• Native or fluent English (written and spoken) and an intermediate level of French is required.
• Education Level : A bachelor’s degree is preferred.
• Minimum of 1 year of experience in operations or customer service, preferably in the travel or hospitality industry.
• Affinity for luxury and travel.
• Excited and interested in working for a young, growing company.

Contract : 3-month CDD (possibility of converting to CDI, based on results)

All CV’s and applications should be in English only. For more information about A.M.A Selections, please visit www.amaselections.com.