Community jobs in France

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

Where will you be in the organization?

The division Group CIO creates the link between technology and business strategy and priorities, defines the technology operating model for AXA, sets global and local architecture, applications and infrastructure standards, and leads the definition and execution of global technology strategy and technology lifecycle to enable innovation and business growth.

The department / team

Identity Global Products (IGP) is a large and global department in AXA Group Operations, composed by ~150 team members, mandated to design, implement, deploy and operate globally shared products linked to identity & access management domain for:

• Employees working for AXA
• Users/partners working for AXA business,
• Customer users of AXA

In essence, the IT Identity Department is the guardian of the company’s digital identity, ensuring the right people have the right access at the right time. It’s a critical function that helps maintain the integrity, confidentiality, and availability of the company’s information assets.

Currently transformed thanks to major IT transformation programs, we aim to become leader on the market in terms of practices and technologies.

About the job

Job purpose

As an IT Product & Service Owner intern, your main objective is to assist Product Managers, Product Owners and Service Owners for our 6 Global Products by coordinating key stakeholders in product management and service management activities.

Main missions

• Maintain up-to-date department governance description and calendar, and support product teams in the preparation of important governance meetings
• Coordinate the different Identity Global Product Owners to identify, qualify and formalize product and project dependencies. Prepare the inputs and follow the outputs of the global AXA Group Operations Big Room Planning Meetings (Yearly and Quaterly) gathering +50 other product owners
• Manage the lifecycle of Identity Global Products Demand Catalogue teams in synchronization with ServiceNow teams to create/modify/delete Catalogue Items
• Coordinate department continual improvement process by: Ensuring improvement plans are properly managed and followed; Analyzing situation to identify improvement opportunities and gaps; Organizing regular workshops
• Apply agile methodology and participate to agile rituals
• Maintain department knowledge base (ServiceNow, Confluence, Sharepoint) including: Persona, User Stories, Product Presentation, User Guides, Problems, Department Operating Model and associated Processes, Fresh News, Lesson Learned, Customer & Entity Testimonies
• Organize and animate a quarterly backlog review with all Identity Global Products Product Managers, Owners and Service Owners
• Support Department Management teams in the management of department portfolio (projects, improvement initiatives, etc.)
• Build regular reports to Product and Service Owners by defining and monitoring key performance indicators
• Participate to product and project committees and interact with many stakeholders (product teams based in Europe Asia, entities across the world and subject matter experts) and gather, document and analyze business and IT demands, requirements & needs, user stories, use cases, problems, issues, product vision, strategy and roadmap

During this internship, you will develop key skills and expertise which will be valuable for your career on:

• Project management
• Product management (including agile methodology)
• IT Operations and Service Management best practices
• Usage of corporate tools (O365, JIRA, Confluence, ServiceNow, etc.)
• Knowledge on identity solutions and cybersecurity
• Analytics capacity and business understanding
• Working in multi-cultural, complex, international and matrixial company

You will have also access to different e-learning platforms (e.g. LinkedIn Learning) to upskill yourself on this

different

Qualifications - External

We are looking for someone with the following experience and skills:

Experience

• Previous experience of IT product management and/or digital projects

Technical skills

• Microsoft Office (O365, Outlook, PowerPoint, Excel File)
• PowerBI or equivalent
• ServiceNow, Jira and Confluence is a plus but not mandatory
• Details focused but always keeping the high-level picture to understand the purpose of his/her activities on the overall business objectives
• Understanding of complex product development cycle and associated projects
• Ability to manage large data set and navigate into complex data model
• Fast to acquire tool and process understanding, as well as tool user roles and responsibilities
• Ability to manage with rigor and agility a pipeline of problem with associated resolution plan
• Familiar with Agile framework and methodologies (backlog management, sprint, …)
• “Coding” experience is a plus but not mandatory
• Management of user community including driving problem calls, communicating progress on issues & actions

Soft skills / transversal skills

• Capacity to be autonomous and take lead/initiative to engage stakeholders and solve arising problems
• Rigorous, organized, excellent time management
• Problem solving, including solving business and technical challenges, critical thinking skills
• Ability to document requirements for both technical and end user teams
• Strong analytical skills and methodology
• Teamwork and leadership skills
• Ability to push ideas and solutions and projects end-to-end
• Skilled at working within a dynamic, team-oriented, collaborative environment.
• Strong interpersonal, oral communication, ability to speak to technical and end-user audiences and listening skills, with ability to demonstrate empathy
• Ability to find creative solutions to meet or exceed business needs
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Self-motivated and directed.
• Fluent in English verbal and written, French is a plus
• Initiative mindset – always keen to propose new ideas / things to try
• Detail-oriented: skilled at identifying and resolving the root cause of problems (bugs, logic conflicts, technical constraints, etc.)