Hybrid CSM: Growth, Renewals & Upsell in SaaS (EU)
Optimy
Les Ulis
Híbrido
EUR 40 000 - 60 000
Tempo integral
Hoje
Torna-te num dos primeiros candidatos
Resumo da oferta
A leading tech firm based in France is seeking an experienced Customer Success Manager to strengthen customer relationships. Responsibilities include managing renewals and upsells, monitoring customer health and engagement, and collaborating with sales teams. The ideal candidate has over 5 years of experience in account management, strong communication skills, and fluency in English, French, and German. This role offers a permanent contract with a hybrid work model and various employee perks.
Serviços
Monthly net allowances
Meal vouchers
Transportation reimbursement
Hospitalization insurance
Hybrid work model
Possibility to work from abroad
Qualificações
5+ years of experience in account management or business development.
Proven track record in customer satisfaction and revenue growth.
Active listening and empathy skills.
Responsabilidades
Own 100% of renewals for customer portfolio.
Identify expansion opportunities and lead upsell discussions.
Monitor customer health scores and product usage.
Conhecimentos
Customer satisfaction
Retention management
B2B SaaS experience
Fluency in English
Fluency in French
Fluency in German
Strong communication
Ferramentas
HubSpot
Descrição da oferta de emprego
A leading tech firm based in France is seeking an experienced Customer Success Manager to strengthen customer relationships. Responsibilities include managing renewals and upsells, monitoring customer health and engagement, and collaborating with sales teams. The ideal candidate has over 5 years of experience in account management, strong communication skills, and fluency in English, French, and German. This role offers a permanent contract with a hybrid work model and various employee perks.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.