Senior Product Specialist - Customer Solution Architect

Mastercard; Paris; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

A global payment technology company seeks a Senior Product Specialist - Customer Solution Architect in Paris. This role involves deploying innovative payment solutions and requires strong experience in digital payments and merchant ecosystems. Candidates must be fluent in both French and English. This position offers a chance to be at the forefront of financial services innovation.

Qualifications

• Strong experience in digital payments, merchant acquiring, or PSP ecosystems.
• Deep understanding of Mastercard’s Acquirer & merchant products.
• Ability to lead technical discussions with customers.

Responsabilités

• Support the deployment of complex solutions engaging with partners.
• Act as the go-to expert for check-out solutions within the merchant ecosystem.
• Lead technical discussions around digital enablement.

Connaissances

Experience in digital payments

Merchant acquiring

Fluency in French and English

Data & Analytics

Description du poste

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Specialist - Customer Solution Architect. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

As part of Mastercard’s evolving Customer Solutions Center-Western Europe, the Senior Specialist Customer Solution Architect plays a pivotal role in shaping and deploying solutions tailored to Acquirers, Merchants and PSPs, Fintechs. This role is embedded within the Customer Solution Architect France Team, which focuses on delivering scalable, innovative solutions such as Click to Pay, Secure Card On File, Tap on Phone, Network Products (e.g. Fast Funding) and Agentic Pay.

Role & Responsibilities

• Solution Development & Deployment

• Support the deployment of complex, multi-product solutions (e.g., combining Click to Pay and SCOF) in engaging with Acquirers, PSPs, Fintechs, merchants & external partners
• Support Sales Team in client facing events to demonstrate the value of Mastercard’s Products
• Translate client needs into business requirements in collaboration with local, European and global cross-functional teams (product, marketing and technical teams).

• Innovation & Scalability

• Proactively identify and adapt packaged & repeatable solutions for French customers.
• Contribute to the development of new network products and future capabilities (e.g., Tap to More & Fast funding).
• Share best practices across CSCs and support other segments when needed.

• Merchant Segment Expertise

• Act as the go-to expert for check-out solutions within the merchant and PSP ecosystem.
• Understand merchant and acquirer value chains to identify trends, pain points, and opportunities.
• Collaborate with the Product teams and Sales team to co-create client-centric solutions aligned with Horizon 2030 strategy.

• All About You

• Strong experience in digital payments, merchant acquiring, or PSP ecosystems.
• Deep understanding of Mastercard’s Acquirer & merchant products (e.g., Click to Pay, Card on File tokenization, Soft POS…).
• Ability to lead technical discussions with customers around digital enablement; APIs, integration flows.
• Proven ability to convince and lead change on the market
• Collaborative mindset with ability to evolve in a matrix organization and changing environment.
• Mandatory : Fluency in French and English
• Nice to have : comfortable with Data & Analytics to identify trends & related opportunities

If you’re passionate about shaping the future of financial services & payment, and driving innovation with leading-edge solutions, we invite you to apply for this exciting opportunity with Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.