hotel receptionist

Hotel Le Versailles; Lachenaz; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A local hotel in Auvergne-Rhône-Alpes is seeking a dedicated individual to handle guest registrations, complaints, and reservations. The position starts part-time with potential for full-time work, offering an hourly wage between €17.00 and €19.00. Candidates will receive training, and must have a secondary school certificate. Responsibilities include providing excellent customer service and managing hotel operations in a fast-paced environment.

Prestations

Free parking available

On-site housing options

On-site recreation and activities

Qualifications

• Will train for the position.
• Must have own transportation.
• Criminal record check required.

Responsabilités

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Provide customer service.
• Process guests' departures and calculate charges.
• Maintain an inventory of room assignments.

Connaissances

Client focus

Efficient interpersonal skills

Flexibility

Judgment

Organized

Reliability

Team player

Formation

Secondary (high) school graduation certificate

Outils

MS Excel

MS Word

Central reservation system (CRS)

Word processing software

Spreadsheet

Description du poste

You have successfully applied for this job through Job Bank!

Job details

• Salary 17.00 to 19.00 hourly (To be negotiated) / 18 to 40 hours per week
• Terms of employment Permanent employment Part time leading to full time
• Secondary (high) school graduation certificate

Experience

Will train

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort
• Spa

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• MS Excel
• MS Word

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Bonus
• Commission
• Mileage paid

Other benefits

• Free parking available
• On-site housing options
• On-site recreation and activities
• Parking available

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-12

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.