French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Paris; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

An international company is seeking a Customer Support Agent in Lisbon, requiring C2 proficiency in French and B2 level in English. Responsibilities include handling customer inquiries and resolving technical issues. Candidates should possess strong communication skills and empathy. Apply now to join a dynamic team in a vibrant city.

Qualifications

• C2 proficiency in French required.
• Experience in customer support preferred.
• Basic proficiency in Google products needed.

Responsabilités

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document all actions taken and escalate complex issues.

Connaissances

C2 proficiency in French

B2 level in English

Strong communication skills

Proactive attitude

Team player

Time management

Empathy

Outils

Google products

Description du poste

Overview

Lisbon is calling! We are looking for a Customer Support Agent with native proficiency in French and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and escalate complex issues as needed
• Maintain high customer service standards with empathy and attention to detail

Qualifications

• Language requirements: C2 proficiency in French and B2 level in English
• Experience: Senior or Junior level (experience in customer support is a plus)
• Soft skills: Strong communication skills, proactive attitude, team player, time management, and empathy
• Technical skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location

• On-site in Lisbon, Portugal

If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.