Enterprise IT Support Technician I

Datadog; Paris; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading tech company is seeking an Enterprise IT Technician II to provide top-tier support for employees. Responsibilities include onboarding, technical assistance for hardware/software, and maintaining documentation. Candidates should have IT support experience, especially with Apple devices, and excellent communication skills. This position promotes a hybrid working culture, fostering collaboration and work-life balance.

Prestations

Stock equity and employee purchase plan

Continuous professional development

Inclusive company culture

Global mental health benefits

Qualifications

• 1+ years of experience in an IT Support role in a corporate environment.
• Experience supporting Apple devices such as Macbooks and iPads.
• Ability to explain technical concepts in simple terms.

Responsabilités

• Provide customer service and technical support for employees.
• Deploy laptops and assist with onboarding processes.
• Handle general ticketing and account management.

Connaissances

Customer service skills

Technical support

Communication skills

Teamwork

Familiarity with SaaS applications

Outils

G Suite

Zoom

Jamf

Description du poste

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This includes providing excellent customer service to our employees and supporting thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician II for the IT Support team, you will help ensure our growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and ensure the technology in our offices is working.

Datadog values office culture, relationships and collaboration, and creativity. We operate as a hybrid workplace to help Datadogs achieve work-life harmony that fits them.

What You’ll Do:

• Provide best-in-class customer service and technical support for our employees
• Deploy laptops as part of onboarding and refresh cycles
• Assist with new hire orientations covering policies, best practices and services used within Datadog
• Handle general ticketing, account management, and problem escalation
• Maintain hardware and software inventory
• Work with global counterparts to improve processes and consistency across the org
• Support unified communications needs for Datadog employees in conference rooms and other common areas
• Create and maintain internal and user facing documentation
• Participate in deployment and security related projects
• Participate in the IT Support on call rotation

Who You Are:

• 1+ years of experience in an IT Support role, preferably supporting a corporate environment
• You love working in a team and helping people
• You have supported Apple devices such as Macbooks and iPads
• You have excellent verbal and written communications skills
• You are fascinated by the way things work and can explain them in simple terms
• You want to work in a fast-paced, high growth startup environment
• You’re familiar with G Suite and other common SaaS applications

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact us through the appropriate channels.