Customer Success Manager

Cosmo Tech; Montpellier; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading AI-simulation software vendor is seeking a Customer Success Manager to drive client engagement in EMEA. This role involves managing relationships, ensuring successful adoption of solutions, and achieving growth. The ideal candidate will have extensive experience in Asset Management and customer relationship management, alongside excellent problem-solving and communication skills. Competitive compensation with travel opportunities.

Prestations

Inclusive Culture

Impactful Work

Professional Growth

Competitive Compensation

Qualifications

• Proven experience in Asset Management with understanding of industry trends.
• At least 10 years managing complex customer relationships.
• Analytical skills for solving complex business problems.
• Hands-on approach with technical aspects.

Responsabilités

• Manage global relationships to ensure adoption and expansion.
• Ensure alignment with revenue and gross margin goals.
• Drive successful client onboarding and retention.
• Lead and facilitate Value Bootcamps.
• Oversee expansion and delivery of promised outcomes.

Connaissances

Business Expertise

Customer Relationship Management

Problem-Solving

Execution-Oriented

Strategic Communication

Team Collaboration

Formation

Degree in Engineering or related field

Description du poste

Overview

This role will involve up to 50% business travel to client sites across the EMEA region. Join Cosmo Tech, a pioneering AI-simulation software vendor, as a Customer Success Manager in the EMEA region. Reporting to the Director of Customer Success, you will play a pivotal role in driving client engagement, ensuring successful adoption of our innovative solutions, and achieving sustainable business growth. By leveraging your technical expertise, business acumen and industry perspectives you will be instrumental in delivering exceptional value to our clients, particularly within the Asset Management domain, through structured customer engagement cycles.

Responsibilities

• Account Management: Manage global relationships with assigned accounts to ensure adoption and expansion of the subscription, acting as the primary point of contact and trusted advisor.
• Financial Performance: Ensure alignment with revenue and gross margin goals by tracking financial metrics and contributing to business growth.
• Client Engagement: Drive successful client onboarding, adoption, and retention through the structured Cosmo Tech engagement cycle (Bootcamp, Starter Phase, Scale).
• Value Bootcamp Leadership: Lead and facilitate Value Bootcamps to identify high-impact use cases, prepare contextualized demos, and align AI initiatives with customer maturity and processes.
• Starter Phase Execution: Actively lead the pilot phase, ensuring solution configuration, initial value creation, and achieving subscription commitments.
• Scale Phase Ownership: Oversee the expansion of pilot functionalities, integration into customer ecosystems, and the delivery of promised outcomes while identifying and pursuing opportunities for revenue growth with new use cases.
• Customer Advocacy: Anticipate customer needs, address challenges proactively, and foster strong, transparent relationships, maintaining open and constructive communication.
• Collaboration: Work closely with the Delivery and Sales teams to ensure seamless execution and satisfaction of client objectives.

Qualifications

• Business Expertise: Proven experience in Asset management, with a strong understanding of industry trends and challenges (i.e. ISO 55000).
• Customer Relationship Management: At least 10 years of experience managing complex customer relationships, with a track record of driving engagement and retention.
• Problem-Solving: Strong analytical skills, with the ability to solve complex business problems and a familiarity with statistics and data-driven decision-making.
• Execution-Oriented: A hands-on approach and willingness to learn and work on technical aspects, including contextualized demos and data modeling.
• Strategic Communication: Excellent interpersonal and communication skills, with the ability to anticipate customer needs and address challenges proactively.
• Team Collaboration: Experience working in small, agile teams, contributing to both strategic objectives and day-to-day operations.
• Educational Background: Degree in Engineering or a related field; advanced degree preferred.
• Fluent in English.

Key Metrics

• Customer Satisfaction: Measured through engagement surveys and direct feedback.
• Revenue and Gross Margin Goals: Achievement of financial targets for assigned accounts.
• Adoption Rates: Successful onboarding and use of Cosmo Tech solutions.
• Subscription Conversion: Conversion of pilots into long-term subscription agreements.
• Account Growth: Expansion of revenue through additional functionalities and new use cases.

What we offer at Cosmo

• Inclusive Culture: A diverse and inclusive work environment that values collaboration and creativity.
• Impactful Work: Contribute to cutting-edge solutions that drive transformation in utilities and Asset Management.
• Professional Growth: Opportunities for continuous learning and career advancement within a dynamic, innovative company.
• Competitive Compensation: Attractive salary with a performance-based commission structure.
• Location: Headquartered in Lyon, the position is open to candidates across France and Europe.

We’re excited to learn more about you and look forward to reviewing your application soon!