Customer Service Senior Specialist (d/m/f)

Ams Osram; Molsheim; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A global leader in automotive lighting is looking for a Customer Service Senior Specialist in Molsheim, France. The candidate will handle customer inquiries, process orders, ensure product availability, and manage disputes related to delivery and billing. Key qualifications include a degree in Business or related field, several years of B2B customer service experience, and fluency in both English and French. This is an opportunity to shape the transformation of a dynamic business line focused on innovative lighting solutions.

Qualifications

• Several years of B2B Customer Service experience.
• Strong problem-solving ability.
• Excellent communication skills.

Responsabilités

• Handle customer inquiries via phone and email.
• Process and verify orders and delivery plans.
• Monitor product availability and manage backorders.
• Maintain and update price lists and customer records.
• Manage disputes related to quality, delivery, or billing.

Connaissances

Customer Service Experience

Problem-solving

Communication Skills

Fluency in English

Fluency in French

Formation

Degree in Business, Commerce or related field

Outils

SAP

Description du poste

Job Overview

As Business Unit Automotive & Speciality Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.

Become part of our ENI business line—a dynamic division that delivers innovative lighting solutions for entertainment and industrial applications worldwide. Our products are used in cinemas, industrial facilities, and other demanding environments where quality and precision are essential.

ENI is currently undergoing an exciting transformation process: as part of a carve-out, the business line is being transferred to the corporate structure of USHIO Inc. as an independent unit. For you as Customer Service Senior Specialist (d/m/f), this means a unique opportunity to actively shape this change.

Responsibilities

• Handle customer inquiries via phone and email, providing accurate information on commercial, logistical, and technical matters in collaboration with expert teams
• Process and verify orders and delivery plans through EDI, Xchange, or SAP
• Monitor product availability, manage backorders, and ensure smooth logistics operations
• Validate customer‑specific requirements (e.g., labeling, packaging, delivery methods) before order confirmation
• Maintain and update price lists and customer records
• Manage and resolve disputes related to quality, delivery, or billing in partnership with internal stakeholders
• Support consignment inventory and export documentation when required

Qualifications

• Degree in Business, Commerce, or related field.
• Several years of B2B Customer Service experience.
• Excellent communication skills and strong problem-solving ability.
• Fluency in English and French; additional European languages are a plus.