Content Moderator / Customer Service Specialist - Portugal

Velenosi&Meredith; Nice; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international digital operations company is seeking a Content Moderator / Customer Service Specialist fluent in French and English to join their team in Lisbon or Porto, Portugal. This full-time on-site role involves moderating user content, responding to inquiries, and ensuring a safe online environment. Ideal candidates will have strong language skills and experience in customer service. A relocation package and competitive bonuses are offered.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Full paid training

Career prospects in digital operations

Qualifications

• EU citizenship or valid EU passport is required.
• Organized, emotionally resilient and detail-oriented.
• Experience in customer service, moderation, or digital platforms is a plus.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Accurately document all cases and moderation actions.

Connaissances

Fluent French (C2)

Strong English (B2)

Customer service experience

Moderation experience

Organizational skills

Description du poste

Overview

Were Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal and help ensure a safe and respectful online environment. You’ll moderate content, support users and contribute to a platform that values integrity and community. This is a full-time on-site role ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages

Languages: French (C2 / native) English (B2)

Contract Type

Contract Type: Full-time

Schedule

Schedule: Rotational shifts including weekends

Relocation package provided

What YouIll Be Doing

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient and detail-oriented
• Experience in customer service, moderation, or digital platforms is a plus
• Ethical, professional and a team player

What We Offer

• Welcome bonus of 3000 EUR
• Relocation support (travel and accommodation assistance)
• Full paid training and onboarding
• Diverse, inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long-term career prospects in digital operations and customer care
• Be part of a team that makes a real impact online while enjoying life in sunny Portugal

Apply now and take the next step in your international career!

Contact

Contact: Key Skills

Design, Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type

Employment Type: Full Time

Experience

Experience: years

Vacancy

Vacancy: 1