Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith; Montpellier; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading digital operations company is hiring a Content Moderator/Customer Service Specialist fluent in French and English to join their team in Lisbon or Porto. Responsibilities include content moderation, responding to inquiries, and ensuring a respectful online environment. EU citizenship is required, along with strong communication skills. The position offers a welcome bonus of €3000 and relocation support.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Full paid training and onboarding

Long-term career prospects

Qualifications

• EU citizenship or valid EU passport required.
• Experience in moderation or digital platforms is a plus.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through the right channels.
• Maintain a secure and respectful user environment.
• Accurately document all cases and moderation actions.

Connaissances

Fluent in French (C2/native)

Strong English communication (B2+)

Customer service experience

Detail-oriented

Emotional resilience

Description du poste

Overview

We're Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: French (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts, including weekends
Relocation package provided

Responsibilities

• Moderate user content in accordance with platform standards

• Respond to customer inquiries via email, chat, or ticketing systems

• Escalate sensitive or complex issues through the right channels

• Maintain a secure and respectful user environment

• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French, with strong English communication

• EU citizenship or valid EU passport (required)

• Organized, emotionally resilient, and detail-oriented

• Experience in customer service, moderation, or digital platforms is a plus

• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR

• Relocation support (travel + accommodation assistance)

• Full paid training and onboarding

• Diverse, inclusive team in vibrant Lisbon or Porto

• Modern office with supportive leadership and development opportunities

• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: [e-mail]