Recepcionista jobs in United Kingdom

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest.

Arranges for luggage to be delivered to guest room.

Checks guest out of the hotel, preparing and explaining the bill.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assistsguests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate andtimely manner.

Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Resolves guest complaints, andfind opportunities to recognize and personalize the service experienceforallguests.

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Assures that all financial and credit procedures are followed.

Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.

At least 2 years of experience within the same or similar position with luxury hospitality.