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We are seeking a proactive and results-driven Accounts Receivable Analyst to join our AR team and contribute to maximizing cash flow for IBM through effective collections and account management. In this role, you will take full ownership of the assigned portfolio, drive dispute resolution, prevent bad debt, and collaborate closely with internal and external stakeholders to ensure a seamless customer experience while maintaining strong compliance and business controls. If you excel in problem-solving, communication, and continuous improvement, we’d love to hear from you.

Your role and responsibilities

The Accounts Receivable (AR) team is responsible for maximizing cash flow for IBM Corporation through the timely collection of invoices and efficient administration of accounts.

As an Accounts Receivable Analyst for the assigned country, you will be responsible for the following activities:

Ownership and Accountability:

• Take full ownership of collections, aged debt, unallocated cash, and dispute targets.
• Identify, track, and manage disputes to ensure timely resolution.

Bad Debt Prevention:

• Identify potential bad debt cases before they reach the legal stage and take appropriate action.

Case Follow-up and Documentation:

• Regularly follow up on all cases using the designated tools and accurately forecast when cash will be received by IBM.

Internal Collaboration:

• Proactively build and maintain relationships with internal stakeholders, including brand and sector contacts.

Payment Allocation:

• Ensure timely and accurate allocation of payments within the assigned territory.
• Take ownership of cash-related issues, respond with urgency, coordinate resolutions across IBM teams, and keep all involved parties informed of progress.

Process Improvement:

• Collaborate with collection teams to improve processes, enhance communication workflows, and drive continuous improvement in AR performance.

Client Relationship Management:

• Build strong relationships with both internal and external clients through direct communication and responsiveness to customer needs.

Client Loyalty:

• Contribute to client satisfaction by making IBM easy to do business with.

Compliance and Controls:

• Adhere to EMEA and local AR processes, ensuring timely execution to maintain strong business controls and audit compliance.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Fluent in English and German; Spanish is a plus.
• Proven administrative and customer service skills.
• Quality-oriented approach with a strong drive to achieve results.
• Self-organized and autonomous, able to prioritize and manage multiple tasks.
• Quick to adapt to change and open to learning new knowledge and activities.
• Client satisfaction focused.
• Excellent verbal and written communication skills.
• Strong team player with a collaborative mindset.
• Solid problem-solving and analytical abilities.

Preferred technical and professional experience

• Experience in Administration and /or Customer Service
• SAP

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.