Vacantes en Pamplona, España

Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y / o el entrenamiento de sus profesionales.

Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.

VIP Relationship Manager / Client Success Manager (CSM)

Remote (Location Flexible) - EAST working hours

We’re looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of clients. In this role, you won’t handle day‑to‑day campaign execution — that work is owned by our GTM Engineers — but you will lead the overall client relationship and ensure they receive measurable value.

You will run weekly strategy calls, provide responsive support through Slack / Intercom, track key health metrics (NPS, meetings booked, usage), and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention, client satisfaction, renewals, and account expansion.

• Lead weekly strategy / review calls with assigned accounts.
• Provide responsive day‑to‑day support via Slack Connect and Intercom.
• Act as the trusted advisor and executive POC for VIP accounts.
• Ensure proactive communication: share weekly performance summaries, experiments, and campaign insights.

• Monitor early‑warning triggers daily (meeting declines, deliverability risks, NPS drops, low engagement).
• Ensure NPS minimums are maintained across accounts.
• Execute save strategies before problems escalates.
• Own renewal conversations — pitch managed‑service upgrades, and if declined, secure same‑cost renewals to protect retention.
• Identify and drive upsell opportunities (more mailboxes, premium services, expansions).

• Partner with GTM Engineers to align ICP, sequencing, personalization, and experimentation strategy.
• Translate campaign metrics into clear business impact narratives for client executives.
• Run Quarterly Business Reviews (QBRs) with ROI‑focused presentations.
• Ensure campaign learnings feed into pod playbooks and leadership‑level strategy.

• Gather structured client feedback and elevate recurring issues to Product / Leadership.
• Help shape standardized retention playbooks and renewal frameworks.
• Surface objection / reply trends from campaigns to inform broader GTM strategy.

• 2+ years in B2B SaaS Account Management, Customer Success, or Relationship Management.
• Cold email campaign experience required — must understand sequencing, personalization, deliverability basics, and outbound strategy.
• Proven track record of retention, renewals, and upsells with mid‑market or enterprise accounts.
• Strong executive presence — comfortable leading client strategy calls and managing escalations.
• Familiarity with Slack, Intercom, HubSpot, Instantly, Clay, or similar tools.
• Strong problem‑solving skills and ability to directly call clients, when needed, to resolve issues.
• Formal academic credentials are not required.

• Experience working alongside technical delivery teams (SDRs, GTM Engineers, CS Ops).
• Background in lead generation, marketing services, or outbound SaaS.
• Ability to analyze campaign performance data and explain ROI clearly.
• History of exceeding retention, expansion, and NRR targets.

8 a.m. to 5 p.m. EAST

Contractor

• Be the face of B2B Rocket for our highest‑value VIP clients.
• Competitive pay with retention / expansion incentives.
• Work in structured pods with GTM Engineers, backed by automation + reporting systems.