Jobs in Gijon, Spain
Salesforce Service Cloud Voice / CTI Technical Lead
Job summary
A leading technology-driven marketing firm in Gijón seeks a Salesforce Service Cloud Voice Technical Lead. The ideal candidate will have over 5 years of experience with CTI solutions and Salesforce. Responsibilities include leading CRM integrations and supporting new technologies. A permanent contract with opportunities for professional development and work-life balance is offered.
Benefits
Qualifications
- Minimum of 3 years in a similar role.
- Over 5 years of experience with CTI solutions.
- Experience with Salesforce Service Cloud Voice and Genesys.
Responsibilities
- Lead CTI integrations across various CRM implementations.
- Support sales opportunities involving CTI and contact center solutions.
- Collaborate to evaluate new voice technologies in CRM.
Skills
Omega CRM, a Merkle & Dentsu company, with over 20 years of experience in technology-driven marketing and customer experience services, is seeking a Salesforce Service Cloud Voice Technical Lead.
MAIN TASKS:
- Lead CTI integrations and related software across various CRM implementations.
- Support sales opportunities involving CTI, Contact Center solutions, Voice, and Multichannel solutions.
- Collaborate with the Innovation team to evaluate new voice technologies and solutions within CRM environments.
- Gradually assume project leadership and support roles in Salesforce Contact Center and Customer Service projects.
- Coordinate with and oversee the development team responsible for integrations (REST, SOAP, API).
- Engage in analysis, documentation, testing, and support activities, acting as a CTI environment consultant.
- Serve as the main contact for CTI vendors involved in CRM projects.
- Work with various technologies (Google, AWS, Microsoft), with a focus on Salesforce application implementation, maintenance, and development.
REQUIRED EXPERIENCE
- At least 3 years in a similar role.
- Over 5 years of experience with CTI solutions.
- Experience with Salesforce Service Cloud Voice and Genesys.
- Proficiency in English.
WHAT WE OFFER
- Permanent contract.
- Flexible schedule supporting work-life balance.
- Certifications and professional development opportunities.
- Home office support.
- Flexible compensation options.
- Health insurance.
- Our commitment to social responsibility.
- Opportunities for growth and career development.
ABOUT US
Omega CRM, part of Merkle and Dentsu, is a global leader in customer experience solutions, leveraging AI and data-driven strategies across industries such as Retail, Healthcare, and more. With over 23 years of experience and a diverse team of 580+ professionals, we are recognized as a Salesforce ecosystem leader in Spain, committed to client satisfaction and innovation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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