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Descripción de la vacante
A leading online gambling company is seeking a Chat Host to engage with players in a remote capacity based in Ceuta, Spain. The ideal candidate will have excellent communication skills and fluent Spanish, contributing to a fun and safe iGaming environment. Responsibilities include moderating chats and providing customer support. Shift flexibility, including evenings and weekends, is required.
Formación
- Experience in customer service or community management is a plus.
- Ability to engage players and build rapport quickly.
- Comfortable in a regulated online gambling environment.
Responsabilidades
- Engage with players via live chat to create a friendly atmosphere.
- Moderate chat rooms for compliance with guidelines.
- Provide customer support and report issues.
Conocimientos
Chat Host (Remote – Rotative Shifts)
Location : Remote (based in Ceuta, Spain)
Industry : Online Gambling / iGaming
Languages : Spanish and English (MUST)
We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.
- Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
- Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
- Provide excellent customer support, answering player queries and escalating issues when necessary.
- Encourage participation in games, promotions, and events through positive interaction and engagement.
- Report player feedback, technical issues, or unusual activity to relevant teams.
- Adapt to rotative shifts, including evenings, weekends, and holidays.
- Based in Ceuta, Spain (remote working set-up required).
- Previous experience in customer service, community management, or hospitality is an advantage.
- Excellent communication skills, both written and spoken.
- Fluency in Spanish (English is a strong plus; other languages are an asset).
- Confident, engaging personality with the ability to build rapport quickly.
- Comfortable working in a regulated online gambling environment.
- Flexible to work on a rotating shift schedule.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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