Customer Service Specialist

Pentasia; Las Palmas de Gran Canaria; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading online gambling company is seeking a Chat Host to engage with players in a remote capacity based in Ceuta, Spain. The ideal candidate will have excellent communication skills and fluent Spanish, contributing to a fun and safe iGaming environment. Responsibilities include moderating chats and providing customer support. Shift flexibility, including evenings and weekends, is required.

Formación

• Experience in customer service or community management is a plus.
• Ability to engage players and build rapport quickly.
• Comfortable in a regulated online gambling environment.

Responsabilidades

• Engage with players via live chat to create a friendly atmosphere.
• Moderate chat rooms for compliance with guidelines.
• Provide customer support and report issues.

Conocimientos

Excellent communication skills

Fluency in Spanish

Engaging personality

Descripción del empleo

Overview

Chat Host (Remote – Rotative Shifts)

Location : Remote (based in Ceuta, Spain)

Industry : Online Gambling / iGaming

Languages : Spanish and English (MUST)

We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.

Responsibilities

• Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
• Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
• Provide excellent customer support, answering player queries and escalating issues when necessary.
• Encourage participation in games, promotions, and events through positive interaction and engagement.
• Report player feedback, technical issues, or unusual activity to relevant teams.
• Adapt to rotative shifts, including evenings, weekends, and holidays.

Requirements

• Based in Ceuta, Spain (remote working set-up required).
• Previous experience in customer service, community management, or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus; other languages are an asset).
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.
• Flexible to work on a rotating shift schedule.