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Customer Service Specialist - Dutch / Flemish speaker (Spain Remote)
Job summary
Join a leading healthcare organization where you can utilize your Dutch/Flemish language skills in data verification. Contribute to updating and maintaining crucial health professional information, ensuring accuracy and excellence in a dynamic team environment. Embrace a diverse and inclusive culture aimed at advancing healthcare innovations.
Qualifications
- Native Dutch/Flemish speaker.
- Experience in maintaining and updating databases preferred.
- Ability to meet tight deadlines.
Responsibilities
- Perform verifications via telephone and email with healthcare professionals.
- Research sources to verify data accurately.
- Compare new data against existing databases.
Skills
Position Purpose:
We are recruiting a team of Dutch/Flemish language speakers to join our Madrid Production Hub office! Diversity is our way of life!
Your primary focus will be to build and maintain updated data of Healthcare Professionals to support our customers, ensuring that any changes are verified through various channels according to our business rules.
If you want to be part of a diverse, dynamic, and committed team, this could be the role for you!
What to expect:
- Perform verifications via telephone and email with healthcare professionals.
- Research sources of information to verify data accurately.
- Compare new data against our existing database.
- Keep institutional structures up to date and research official sources for structural changes.
- Alert the manager to any issues or deviations from standard procedures.
Our ideal candidate: Skills & requirements
- Native Dutch/Flemish speaker.
- Strong attention to detail and organizational skills, with the ability to meet tight deadlines.
- Excellent communication skills via telephone and email.
- Experience in multinational companies is a plus.
- Experience in maintaining and updating databases is advantageous.
- Accuracy, teamwork, and attention to detail are essential.
- Additional tasks include documentation, mailings, troubleshooting, and occasional translations.
Join IQVIA
- Recognized as a top employer by Great Place to Work in Spain (March 2020).
- Included in FORTUNE Magazine's World's Most Admired Companies list (January 2020).
- Awarded the 2016 Scrip Awards for Best Full-service Provider CRO.
- Recipient of the Eagle Award from SCRS for four consecutive years.
- Recognized in the IAOP 2017 Global Outsourcing 100 List.
IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, gender, or other protected statuses.
We believe that meaningful results come from the right people. Reimagine healthcare with us. Play a vital role in advancing healthcare and achieving your career goals with us!
Learn more at https://jobs.iqvia.com.
At IQVIA, diversity, inclusion, and belonging are core to our mission to innovate for a healthier world. We value all perspectives and foster a culture of belonging, empowering our employees to bring their authentic selves to work and spark innovation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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