Site Reliability Engineer

Nextiva; Madrid; A distancia; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

A leading technology company in Madrid is seeking a Site Reliability Engineer to enhance their customer-centric SaaS platform. The role involves troubleshooting production issues, improving system reliability, and ensuring compliance with regulatory standards. Ideal candidates will have a strong background in software development, Linux administration, and excellent communication skills, and will thrive in a collaborative environment focused on delivering outstanding service.

Servicios

PTO and Paid Sick Time

Private Pension Plan

Employee Assistance Program

Access to ongoing learning and development opportunities

Formación

• 2+ years in software development, Linux sysadmin, and performance engineering.
• Familiarity with containerization and orchestration tools.
• Experience with RESTful APIs and application performance monitoring tools.

Responsabilidades

• Triage, troubleshoot, and fix production problems across the tech stack.
• Collaborate with compliance and security teams to meet regulatory standards.
• Automate system administration tasks and improve reliability of production systems.

Conocimientos

Troubleshooting

Software Development

System Administration

Compliance Knowledge

Communication

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Kubernetes

Docker

Git

Descripción del empleo

Redefine the future of customer experiences. One conversation at a time.

Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.

Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.

If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.

We are looking for a Site Reliability Engineer to enhance support and troubleshoot our SaaS platform. Were seeking someone with a wide breadth of knowledge experience and interest in a range of technology domains. The ideal candidate thrives as a generalistcomfortable operating between development and systemswith the ability to dive deep when needed.

In this role you will also provide critical support for compliance-driven environments including healthcare SLED (state local and education) and federal customers. You will contribute to initiatives related to FedRAMP authorization security hardening and industry-specific compliance standards such as HIPAA and CJIS.

Key Responsibilities

• Triage troubleshoot and fix production problems in every layer of the stack
• Design develop improve and tune logging monitoring and alerting systems
• Identify manual tasks document fixes via runbooks and drive automation
• Write software to improve the reliability and recoverability of production systems
• Perform and automate system administration tasks
• Participate in on-call rotation supporting production systems
• Collaborate with compliance and security teams to meet standards for FedRAMP HIPAA and other regulatory frameworks
• Ensure platform reliability and availability for regulated customer environments including healthcare and government sectors
• Support infrastructure and deployments aligned with the needs of SLED and federal clients

Qualifications

• Bachelors degree in Computer Science or related field or equivalent work experience
• Fluent English communication skills (spoken and written)
• Experience in or exposure to compliance-focused environments (e.g. FedRAMP HIPAA CJIS SOC 2) is preferred
• 02 years of software development experience
• 02 years of Linux system administration experience
• 02 years of performance engineering experience
• Experience working with RESTful APIs
• Experience troubleshooting complex systems
• Experience working with source control systems (e.g. Git)
• Familiarity with containerization and orchestration (e.g. Docker Kubernetes)
• Familiarity with front-end technologies
• Familiarity with application performance monitoring tools
• Familiarity with relational databases and SQL
• Familiarity with microservices and distributed system design
• Ability to clearly communicate technical concepts
• Working knowledge of general SRE concepts and DevOps principles
• Understanding of or experience supporting regulated environments and public sector clients

Nice to have

• Atlassian Suite (Jira Confluence BitBucket)
• Python
• Ansible
• Jenkins
• Tomcat
• Redis
• Splunk / Kibana
• Terraform

Typical Office Environment : Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using an assistive device and / or team lift. Requires significant use of a personal computer phone and general office equipment. Needs adequate visual acuity ability to grasp and handle objects. Needs the ability to communicate effectively through reading writing and speaking in person or on the telephone.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

• Drives Results : Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker : Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude : They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary incentives or bonuses.

• Insurance - Life insurance covering life and disability
• Work-Life Balance - PTO and Paid Sick time as per CBA paid parental leave
• Financial Security - Private pension plan available
• Wellness -Employee Assistance Program and comprehensive wellness initiatives
• Growth -Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

LI-SC1 #LI-REMOTE

Key Skills

Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Site Reliability Engineer • Madrid, Madrid, Spain