Jobs in Barcelona, United States

The role of a Customer Success Manager at Canonical involves supporting customers to ensure they have a positive experience with Canonical's products and services. This includes onboarding new customers, supporting existing ones, and collaborating with sales and support teams to develop engagement plans. The CSM will focus primarily on the Tech segment, including store customers, and will manage a portfolio of clients. Responsibilities include troubleshooting, documentation, campaign management, risk and opportunity identification, and feedback collection. The role requires customer-facing experience, empathy, a passion for technology, excellent presentation and organizational skills, and the ability to work collaboratively across departments. Proficiency in additional languages is a plus. The position offers remote work worldwide, competitive compensation, benefits, and opportunities for personal development and travel.

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