Spanish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment By Nellie; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Spanish Speaking E-Commerce Support Specialist to enhance the online shopping experience for Spanish-speaking customers. Responsibilities include delivering exceptional support through various channels, managing inquiries with professionalism, and collaborating with teams to improve service quality. Ideal candidates are fluent in Spanish and English, with a strong customer service background and passion for e-commerce.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or e-commerce roles is preferred.
• Strong passion for e-commerce and awareness of online shopping trends.

Responsabilidades

• Deliver superior support to Spanish-speaking customers via email, chat, and phone inquiries.
• Effectively resolve customer complaints and issues promptly and professionally.
• Collaborate with various teams to enhance customer service and experience.

Conocimientos

Fluency in Spanish

Fluency in English

Customer service experience

Analytical skills

Communication skills

Herramientas

CRM software

Descripción del empleo

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking E-Commerce Support Specialist. This position presents a fantastic opportunity for individuals who possess a passion for e-commerce and are fluent in Spanish. You will be instrumental in delivering an exemplary online shopping experience for our Spanish-speaking customers, helping to meet their needs and inquiries with professionalism and efficiency.

Responsibilities

• Deliver superior support to Spanish-speaking customers via email, chat, and phone inquiries.
• Assist customers with inquiries related to product details, order status, returns, and payment procedures.
• Effectively resolve customer complaints and issues promptly and professionally.
• Accurately and efficiently manage and process customer orders.
• Stay updated on product changes, promotions, and company guidelines.
• Collaborate with various teams to enhance customer service and experience.
• Maintain accurate records of customer interactions in the CRM system for effective follow-up.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or e-commerce roles is preferred.
• Strong passion for e-commerce and awareness of online shopping trends.
• Exceptional communication skills with a focus on delivering outstanding customer service.
• Knowledge of customer support software and CRM systems is a plus.
• Ability to work independently while managing inquiries in a dynamic environment.
• Strong analytical skills and attention to detail.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...