Jobs in Barcelona, United States

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is the Role

We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions. This role involves driving the consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion.

As a Customer Architect, you will be the Trusted Technical Advisor, working with the customer and complementary groups to ensure Elastic solutions exceed expectations. Your technical expertise, business sense, and ability to deliver value will accelerate the customer experience leading to continued satisfaction and expansion within the Elastic portfolio.

You will define and communicate the technical success criteria for our customers by crafting detailed Technical Success Plans tailored to the customer’s goals and critical metrics. These plans outline optimal consumption and deployment of Elastic solutions in the customer’s environment and serve as a roadmap for implementation and achievement of business objectives.

Your work will facilitate smooth adoption, sustained usage, and increased consumption of our solutions. This hands-on role requires you to be proactive with a keen understanding of the customer’s technical landscape and a commitment to making their journey with Elastic successful and valuable.

Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and drive uptake of Elastic solutions to grow annual recurring revenue (ARR).

What Will You Be Doing

• Collaborate with the account team to provide ongoing technical coverage and support while the account team focuses on identifying new deals.
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve business objectives.
• Ensure a successful technical customer journey from onboarding to adoption, while continuously driving consumption of Elastic solutions.
• Understand and articulate the value proposition of Elastic solutions and align them with the customer’s business goals.
• Identify and eliminate technical frictions with customers to promote smooth adoption and implementation.
• Liaise between customers and support to ensure an optimized resolution experience.
• Collaborate with the Service Team to deliver personalized, frictionless solutions that meet customer needs.
• Translate customer business needs into technical requirements for Elastic solutions.
• Find opportunities for expansion, with the account team taking over to grow ARR.
• Foster ongoing relationships to increase utilization of Elastic solutions and drive ARR.
• Review and assess customer consumption and proactively suggest upgrades and enhancements.

What You Bring

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Fluency in French is essential.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong social skills to establish relationships with customers and team members.
• Demonstrated problem-solving skills with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Elastic offers benefits aimed at balancing great work with great life. We strive for parity of benefits across regions and publish benefits that vary by location. We are committed to diversity, equity, and inclusion.

• Competitive pay based on the work you do here
• Health coverage for you and your family in many locations
• Flexible locations and schedules for many roles
• Generous vacation days
• Matching program for charitable donations up to $2,000
• Up to 40 hours per year for volunteer projects
• Parental leave

Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, disability status, or any other basis protected by law.

We welcome individuals with disabilities and aim to provide an accessible and inclusive experience. To request an accommodation during the application process, please email candidate_accessibility@elastic.co. We will reply within 24 business hours.