Workplace Solutions customer services - Location Services Analyst

Accenture España; Bilbao; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Bilbao is seeking an experienced Location Services Analyst. This role involves supporting workplace operations, including customer service activities, administrative tasks, and employee integration. Ideal candidates should have at least 2 years of service industry experience, strong organizational and customer service skills, and effective communication abilities.

Formación

• Minimum of 2 years of service industry experience.
• Strong attention to detail and organizational skills.
• Effective oral and written communication skills.

Responsabilidades

• Complete a wide range of customer services activities.
• Perform location-specific administrative tasks.
• Support new joiner integration and manage space reservations.
• Implement safety protocols and maintain safety records.
• Provide basic tech support for office equipment.

Conocimientos

Organizational skills

Customer service skills

Interpersonal skills

Descripción del empleo

Overview

The Location Services Analyst executes the services in his/her areas of responsibility and may oversee the work of junior team members. The scope of the job may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location or across multiple locations. These may include workspace set-up, audio-visual support, catering services, document services, switchboard services, reception services, floor support services and other location services. He/She is expected to independently carry out routine tasks according to Workplace Solutions guidelines and/or under supervision of a supervisor.

Key Responsibilities

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
• The role involves a variety of responsibilities to support workplace operations, including: Administrative & Operational Support: Performing location-specific administrative tasks, managing invoices, and handling duplicating and archival processes.
• Facilities & Vendor Management: Acting as a contact for landlords and external providers, managing contracts, and maintaining general use areas.
• Employee Experience: Supporting new joiner integration, greeting visitors, managing space reservations, and providing AV and meeting room support.
• Health, Safety & Security: Implementing safety protocols and maintaining related records.
• Technical & Tool Support: Offering basic tech support for office equipment and Workplace Solutions tools, including training and troubleshooting.
• Commodity & Strategy Oversight: Supporting the management of Workplace Solutions commodities and ensuring compliance with strategy.
• Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
• Act as a resource for questions from workgroup and customers.
• Prepare daily, weekly, and monthly reports Analyst with the office or workgroup.
• May be involved in actions related to programs or projects

Qualifications

• Service industry experience (2 years+)
• Strong organizational skills with attention to detail
• Strong customer service skills
• Strong interpersonal skills, including oral and written communication skills
• Knowledge and experience using various computer systems