IT Systems Analyst

beBeeInnovation; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A dynamic technology organization in Madrid is seeking a talented Incident, Problem & Change Analyst to oversee IT Incident Management operations, focusing on major incidents. The ideal candidate will possess strong ITIL knowledge, excellent communication skills, and the ability to work under pressure. Join a collaborative team and enjoy a competitive compensation and benefits package while contributing to an innovative environment.

Servicios

Collaborative and inclusive work environment

Opportunities for career growth and development

Competitive compensation and benefits package

Recognition for outstanding performance

Formación

• Experience in managing critical IT incidents, problems, and changes is essential.
• Strong knowledge of ITIL frameworks and ITSM best practices is required.
• Excellent coordination and communication skills with internal teams and business stakeholders.

Responsabilidades

• Supervise and monitor IT Incident Management operations.
• Troubleshoot and remediate problems in a timely manner.
• Manage the Problem Lifecycle and perform Root Cause Analysis.

Conocimientos

Communication skills

Coordination

Problem-solving

Analytical thinking

Herramientas

ServiceNow

Jira

Descripción del empleo

Job Summary

We are seeking a talented Incident, Problem & Change Analyst to supervise and monitor IT Incident Management operations, focusing on Major Incidents.

The ideal candidate will ensure troubleshooting and remediation actions are executed at a high level of quality, following Incident Management processes and procedures.

Effective communication and coordination with IT and business stakeholders during incidents are essential.

The selected professional will manage the Problem Lifecycle for open tickets, perform proactive Root Cause Analysis, and follow up on remediation actions.

A strong contributor will produce and deliver Incident / Problem / Change reports regularly to IT Management.

This role requires continuous improvement of ITSM processes (Incident, Problem, Change).

Key Responsibilities

• Supervise and monitor IT Incident Management operations.
• Troubleshoot and remediate problems in a timely manner.
• Communicate and coordinate effectively with IT and business stakeholders.
• Manage the Problem Lifecycle and perform Root Cause Analysis.

Requirements

• Experience in managing critical IT incidents, problems, and changes is essential.
• Strong knowledge of ITIL frameworks and ITSM best practices is required.
• Excellent coordination and communication skills with internal teams and business stakeholders.
• Ability to handle high-pressure situations and escalate effectively.

Preferred Skills

• Experience with IT tools like ServiceNow, Jira, or similar ticketing / incident management systems is desirable.
• Familiarity with monitoring, reporting, and automation in IT operations is beneficial.
• Knowledge of change advisory boards (CAB / CCB) processes is an asset.

Our Ideal Candidate

For this position, we are looking for someone with the right balance of technical expertise and interpersonal skills. We require individuals who can work collaboratively as part of a team, communicate effectively with stakeholders, and make informed decisions under pressure.

In addition to their technical skills, our ideal candidate should possess excellent problem-solving abilities, analytical thinking, and decision-making skills. They must also be flexible, adaptable, and able to learn quickly in response to changing priorities and requirements.

Why Work With Us?

As a valued member of our team, you will have the opportunity to contribute to a dynamic organization that prioritizes innovation, collaboration, and growth. You will be working with a talented group of professionals who share your passion for technology and excellence.

Some benefits of joining us include :

• Collaborative and inclusive work environment
• Opportunities for career growth and development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance