German speaking Customer Service Representative

The lemon Consulting; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Barcelona seeks a Customer Service Representative to provide frontline support. The ideal candidate will be a native German speaker with fluent English and at least 2 years of customer service experience. This role offers a hybrid working model and a permanent contract with competitive benefits.

Servicios

Permanent contract

Training and coaching support

Referral Program

Competitive benefits package

Formación

• Minimum of 2 years customer service experience, preferably in a similar industry.
• Excellent customer focus and ability to work to tight deadlines.
• Highly professional written and verbal communication skills.

Responsabilidades

• Provide frontline service to customers and route their calls to the appropriate department.
• Ensure agreed KPIs are met.
• Perform duties in a compliant manner in accordance with policies and procedures.

Conocimientos

Native level of German

Fluent English

Customer service experience

IT literacy

Time management

Professional communication

Proactive work ethic

Herramientas

Salesforce.com knowledge

Descripción del empleo

Responsibilities

• Provide frontline service to customers and route their calls to the appropriate department.
• Ensure agreed KPIs are met.
• Perform duties in a compliant manner in accordance with policies and procedures.
• Develop and maintain a working knowledge of our products.

Requirements

• Native level of German.
• Ability to speak and write English fluently.
• Minimum of 2 years customer service experience, preferably in a similar industry.
• Excellent customer focus and ability to work to tight deadlines.
• IT literate; previous Salesforce.com knowledge is an advantage.
• Excellent time management and telephone etiquette.
• Highly professional written and verbal communication skills.
• Proactive and able to work with minimal supervision.

Benefits

• Full-time (9:00 to 18:00) and part-time (13:30 to 18:00) positions, Monday to Friday.
• Permanent contract.
• Salary for full-time: €20,555.97 gross per year.
• This is a hybrid working model in Barcelona.
• Referral Program: Bring a Friend and receive a referral fee (up to €2,000 depending on the language/project).
• One week of initial training.
• Support from coaches to facilitate your personal and professional development.
• Employment with the world's largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements, and personal development opportunities.
• International business casual environment.
• Competitive benefits package.