Front Desk Receptionist - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; España; A distancia; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain is seeking a Front Desk Receptionist to provide exceptional hospitality. Responsibilities include guest check-in and check-out, handling inquiries, and ensuring guest satisfaction. The ideal candidate has strong communication skills, previous customer service experience, and is authorized to work in Europe. This role offers a competitive salary and various employee benefits, including training opportunities and discounts.

Servicios

Competitive Salary

Excellent Training and Development opportunities

Complimentary Accommodation at other hotels

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Discounts at hotel restaurants

Discounts on local services

Possibility of accommodation and transportation

Formación

• Previous customer experience and ability to work effectively under pressure.
• Cross cultural sensitivity and team collaboration history.
• Required authorization to work in a European country.

Responsabilidades

• Check guests in courteously and efficiently.
• Perform check-out procedures and verify guest satisfaction.
• Attend to all guests with the highest level of hospitality.

Conocimientos

Excellent interpersonal skills

Customer service orientation

Attention to detail

Ability to multitask

Reading, writing and oral proficiency in Spanish and English

Educación

Professional / Technician degree

Herramientas

Microsoft Office

Opera

Salesforce

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

The Front Desk Receptionist serves as the face of the hotel, ensuring every guest receives a warm, professional, and efficient welcome. This role is responsible for performing check‑in and check‑out procedures with accuracy, making sure guests are assigned their requested room types and charged the correct rates. The Receptionist attends to all guest needs with the highest level of hospitality, responds promptly to inquiries, assists with special requests, and resolves any issues to guarantee a positive experience. Additionally, this position safeguards guest privacy and handles all front desk information with strict confidentiality. As a key point of contact, the Front Desk Receptionist plays an essential role in creating lasting impressions and supporting a seamless stay for every guest.

What you will do

• Efficiently and courteously check guests in, using their name whenever possible. Ensure that the guest is assigned the room type requested in their reservation and is charged the correct rate.
• Perform check‑out procedures at the end of the stay. Verify guest satisfaction, collect room keys, account for any additional charges, and present the final invoice. Settle the bill accurately using various forms of payment.
• Assign rooms for upcoming reservations 48 hours in advance.
• Handle the corresponding daily billing procedures.
• Attend to all guests with the highest level of hospitality and professionalism, fulfilling special requests whenever possible; resolve guest complaints; assist guests with inquiries related to hotel services, opening hours, key staff members, internal events, directions, etc.
• Respond to all guest requests accurately and promptly. Guest interaction will occur both in person and over the phone.
• Safeguard the security and privacy of guests, as well as the confidentiality of any information handled at the front desk.

What you bring

• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Previous customer experience and ability to work effectively under pressure.
• Guest centricity and understanding the importance of guest's preferences.
• Attention to detail and problem solving skills.
• Ability to multitask and prioritize daily workload.
• History of working in a team environment and developing working relationships.
• Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed.
• The candidate must hold the required authorization to work in an European country.
• Reading, writing and oral proficiency both in Spanish and English.
• Legal authorization to work in Spain.

Work Experience: 2 Years

Degree: Professional / Technician

Languages: Spanish / English

Language Ability: High

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours: Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).