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Team Lead Customer Service Western Europe (m/f/d)
Zusammenfassung
A logistics company in Hanau seeks a Customer Service Manager to lead a team in Western Europe. This role requires optimizing customer service processes, coordinating with sales, and managing employee relations. The ideal candidate has over 5 years of import/export experience and is fluent in German and English. The position offers permanent employment, 30 days of annual leave, and flexible work arrangements including home office options.
Leistungen
Qualifikationen
- 5+ years of professional experience in the import/export business.
- Experience in managing employees.
- Good communicative, intercultural, and social skills.
Aufgaben
- Lead, manage, and develop the CS Western Europe team.
- Optimize customer service processes.
- Coordinate daily business with the sales department.
Kenntnisse
Ausbildung
- Lead, manage and develop the CS Western Europe (5 colleagues)
- Coordination and control of the daily business in close cooperation with the sales department
- Continuous development/optimisation of our customer service processes
- Independent, structured processing of worldwide trading transactions along the entire product lifecycle
- Direct daily contact with our domestic and foreign business partners
- Support of the sales department in the processing and initiation of purchasing and sales transactions
- You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree
- You have at least 5 years of professional experience in the import / export business and already have experience in managing employees
- Fluent in German and English, both spoken and written
- Service-oriented and independent working method
- A quick perception, analytical thinking and a structured and precise way of working
- Good communicative, intercultural and social skills
- Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales
- Team spirit and flexibility
- Free sports programmes, including a first-class fitness studio and Pilates classes
- Job bike also for private use
- Home office option, employee discounts, notebook and company mobile phone
- Regular employee events and activities
- A detailed induction programme and professional and personal development opportunities
- Varied tasks and room for your own ideas
- 30 days annual leave
- Modern city centre office with company car park
- Permanent employment in a growing medium-sized company with an extremely international orientation
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.
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