Team Lead Customer Service Western Europe (m/f/d)

Europcell; Hanau; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A logistics company in Hanau seeks a Customer Service Manager to lead a team in Western Europe. This role requires optimizing customer service processes, coordinating with sales, and managing employee relations. The ideal candidate has over 5 years of import/export experience and is fluent in German and English. The position offers permanent employment, 30 days of annual leave, and flexible work arrangements including home office options.

Leistungen

Free sports programmes

Job bike for private use

Home office option

Regular employee events

30 days annual leave

Modern office in city centre

Qualifikationen

• 5+ years of professional experience in the import/export business.
• Experience in managing employees.
• Good communicative, intercultural, and social skills.

Aufgaben

• Lead, manage, and develop the CS Western Europe team.
• Optimize customer service processes.
• Coordinate daily business with the sales department.

Kenntnisse

Fluent in German

Fluent in English

Service-oriented

Analytical thinking

Team spirit

Ausbildung

Commercial apprenticeship or university degree

Jobbeschreibung

Your mission

• Lead, manage and develop the CS Western Europe (5 colleagues)
• Coordination and control of the daily business in close cooperation with the sales department
• Continuous development/optimisation of our customer service processes
• Independent, structured processing of worldwide trading transactions along the entire product lifecycle
• Direct daily contact with our domestic and foreign business partners
• Support of the sales department in the processing and initiation of purchasing and sales transactions

Your profile

• You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree
• You have at least 5 years of professional experience in the import / export business and already have experience in managing employees
• Fluent in German and English, both spoken and written
• Service-oriented and independent working method
• A quick perception, analytical thinking and a structured and precise way of working
• Good communicative, intercultural and social skills
• Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales
• Team spirit and flexibility

Why us?

• Free sports programmes, including a first-class fitness studio and Pilates classes
• Job bike also for private use
• Home office option, employee discounts, notebook and company mobile phone
• Regular employee events and activities
• A detailed induction programme and professional and personal development opportunities
• Varied tasks and room for your own ideas
• 30 days annual leave
• Modern city centre office with company car park
• Permanent employment in a growing medium-sized company with an extremely international orientation