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German speaking Customer Service Representative for Lisbon office
Job summary
A customer service firm is looking for a Customer Support professional in Germany. Responsibilities include managing customer calls, addressing inquiries, and resolving issues effectively. The ideal candidate must be fluent in German and English, possess strong organizational skills, and have prior customer service experience. The position offers comprehensive training, health initiatives, and a modern office environment with flexible working schedules.
Benefits
Qualifications
- Native/fluent in German (C2) and fluent in English (B2).
- Ability to handle stressful situations.
- Previous Customer Service experience preferred.
Responsibilities
- Manage incoming and outgoing customer calls.
- Investigate and resolve customer issues.
- Escalate complex issues according to protocols.
Skills
Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract)
Remuneration: Base salary
- Managed both incoming and outgoing customer calls
- Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
- Reviewed reported cases within established turnaround times and quality standards
- Escalated complex or unresolved issues according to company protocols
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
- Working schedule: Monday - Sunday, 24/7 rotating shifts
- Modern office in a city center with open spaces, easy to access with public transportation
- Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.