Full Remote jobs in Germany

Department: Training and Quality

Employment Type: Full Time

Location: Remote/Portugal

Reporting To: Mariam Aerabe

We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal‑clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.

• Break down product updates and processes into simple, scannable, and engaging learning content (slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs).
• Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
• Co‑create with Trainers and SMEs to ensure learning is accurate and practical.
• Create engaging and clear training materials in line with our tone, tools, and branding.
• Keep the content library and training materials tidy, consistent, and aligned with our voice and tools.
• Use feedback, quiz scores, and QA data to improve and iterate quickly.

• Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
• Month 2–3: Start co‑owning content pieces, especially those tied to upcoming product changes and learning projects alongside our in‑house IDs or trainers.
• Month 4+: Take the lead on full content projects— from brief to delivery—and become the go‑to for anything instructional design in agent education.

• Excellent written English and Arabic with strong editing, formatting, and structuring skills.
• At least 1 year in instructional design and eLearning creation.
• Hands‑on experience with tools like Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.
• Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content.
• Strong writing and visual storytelling skills— you know how to make complex things sound simple.
• Comfortable working cross‑functionally—especially with Product, Tech, and Ops teams.
• Detail‑oriented and process-driven, with the ability to maintain consistency and quality under pressure.
• 2+ years overall in L&D, CX enablement, or content design (minimum 1 year in instructional design).
• Bonus if you’ve worked in CX, product, or tech startups.
• Experience with knowledge bases (Notion, Zendesk, Helpjuice).
• Experience collaborating with training, QA, compliance, or product teams.
• Experience supporting multilingual teams or agents with limited English proficiency is a plus.