Swedish-Speaking Client Support Agent-Relocation Package Offered

Cross Border Talents; Hamburg; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global tech recruiting agency is looking for a Swedish-speaking Client Support Agent to assist customers with e-commerce transactions. This role involves handling inquiries related to orders and payments, ensuring a seamless user experience. The position is remote, offering an attractive salary, bonuses, and relocation support for international hires.

Leistungen

Attractive salary

Extra payment for late, holiday, and Sunday hours

Holiday and Christmas bonuses

Meal allowance

Health insurance from day one

Paid training and onboarding

Optional company accommodation

Qualifikationen

• Must have C2-level Swedish and fluent English.
• Strong communication and customer service skills required.
• Detail-oriented and problem-solver is essential.

Aufgaben

• Assist customers with order tracking, returns, and payment queries.
• Handle inquiries through phone, email, and chat.
• Collaborate with logistics and financial teams.

Kenntnisse

C2-level Swedish

Fluent English (C1)

Strong communication skills

Customer service skills

Detail-oriented mindset

Problem-solving attitude

Jobbeschreibung

Job Openings Swedish-Speaking Client Support Agent-Relocation Package Offered

About the job Swedish-Speaking Client Support Agent-Relocation Package Offered

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring:

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer:

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses (paid monthly).

Meal allowance via card.

Paid training and onboarding.

Health insurance from day one.

Full remote setup with equipment provided.

Optional company accommodation and relocation support for international hires