Remote Customer Advisor for HBO Max Turkey-based

Velenosi&Meredith; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Jobbeschreibung

About the Role

We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels c.

This is a remote position, and all necessary equipment will be provided.

• Project: HBO Max
• Contract: Full-Time
• Location: Remote (only residents in Turkey)
• Languages Required: German C1, English B1
• Shifts: Rotating shift schedule (5 days per week)
• Summer Shifts: 10:00-19:00, 13:00-22:00, 16:00-01:00
• Winter Shifts: 11:00-20:00, 14:00-23:00, 17:00-02:00

Responsibilities

• Provide customer support through phone, email, chat and social media
• Assist customers with technical issues, account and content inquiries
• Follow internal processes and escalation cases when needed
• Deliver service with empathy, accuracy, and professionalism

Your Profile

• Fluent in German (C1) and English (B1)
• Strong communication, problem-solving and multitasking skills
• Computer literacy
• Turkish ID (must reside in Turkey)

What We Offer

• Online 10-day onboarding training
• Net Salary: 30,000 TL
• Quality Bonus: 10%
• Meal Allowance (Pluxee Card): 4,500 TL
• Private Health Insurance: Maphre ÖSS

Why Join Us?

Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!

If you're interested, apply or send your CV to [e-mail]