Remote Customer Advisor for HBO Max Turkey-based

Velenosi&Meredith; München; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading streaming support company is seeking Customer Support Advisors to assist users of HBO Max. This remote position requires fluent German (C1) and English (B1), along with strong communication and problem-solving skills. The successful candidate will work in a dynamic, multicultural team, providing support across multiple channels. Interested candidates can apply or send their CV via email.

Leistungen

Online 10-day onboarding training

Net Salary: 30,000 TL

Quality Bonus: 10%

Meal Allowance (Pluxee Card): 4,500 TL

Private Health Insurance: Maphre ÖSS

Qualifikationen

• Fluent in German (C1) and English (B1).
• Must possess a Turkish ID and reside in Turkey.
• Ability to effectively communicate and solve problems.

Aufgaben

• Provide customer support through phone, email, chat, and social media.
• Assist customers with technical issues and account inquiries.
• Follow internal processes and escalate cases when needed.

Kenntnisse

Fluent in German (C1)

Fluent in English (B1)

Strong communication skills

Problem-solving skills

Multitasking skills

Computer literacy

Jobbeschreibung

About the Role

We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels c.

This is a remote position, and all necessary equipment will be provided.

• Project: HBO Max
• Contract: Full-Time
• Location: Remote (only residents in Turkey)
• Languages Required: German C1, English B1
• Shifts: Rotating shift schedule (5 days per week)
• Summer Shifts: 10:00-19:00, 13:00-22:00, 16:00-01:00
• Winter Shifts: 11:00-20:00, 14:00-23:00, 17:00-02:00

Responsibilities

• Provide customer support through phone, email, chat and social media
• Assist customers with technical issues, account and content inquiries
• Follow internal processes and escalation cases when needed
• Deliver service with empathy, accuracy, and professionalism

Your Profile

• Fluent in German (C1) and English (B1)
• Strong communication, problem-solving and multitasking skills
• Computer literacy
• Turkish ID (must reside in Turkey)

What We Offer

• Online 10-day onboarding training
• Net Salary: 30,000 TL
• Quality Bonus: 10%
• Meal Allowance (Pluxee Card): 4,500 TL
• Private Health Insurance: Maphre ÖSS

Why Join Us?

Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!

If you're interested, apply or send your CV to [e-mail]