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Job summary
A leading laboratory diagnostics company in Germany is looking for an experienced IT Support Technician to provide first line help-desk support. You will assist customers with hardware and software problems and maintain high professional standards. Ideal candidates will have an IT qualification, excellent communication skills, and be fluent in English and German, with knowledge of Jira and Confluence being a plus. Join a dynamic team in a quality-driven environment.
Qualifications
- Experience providing first line help-desk support.
- Knowledge of Windows and Microsoft Office.
- Fluent in English and German; Luxembourgish or French is a plus.
Responsibilities
- Provide first line help-desk support to customers.
- Install and configure hardware and operating systems.
- Administer user accounts in Active Directory.
- Deliver high levels of professional customer service.
Skills
Education
Tools
Laboratoires Réunis can look back on many years of experience in laboratory medicine, dating back to 1959. As an accredited Luxembourg company, we cover almost the entire laboratory diagnostic field of clinical analytics. We are a preferred international partner for specialized testing in genomics and molecular diagnostics of infectious diseases. We currently employ 270 people at our site in Luxembourg, and continue to expand in an international and dynamic environment. Our culture is characterized by our high standards of quality, speed, flexibility and innovation, as well as by sincere and respectful cooperation. Our international and dynamic environment constantly offers new and responsible challenges for our team- and patient-oriented employees.
We are looking for an experienced IT support person to join the team.
Permanent contract, 40hrs / week
You will be expected to provide first line help-desk support to our customers, assisting them with hardware and software problems (Windows, Microsoft Office, Active Directory) via phone, email and a ticketing system.
- Installation, configuration, and repair of hardware including installation of operating systems and applications.
- First line support for our inhouse ERP system, whilst supporting MS Active Directory and cloud-based applications.
- Administer user accounts and permissions across Active Directory.
- Remote troubleshooting and fault finding.
- Deliver a high level of professional customer service on the phone and face-to-face when necessary.
- Where relevant, arrange for external support when incidents cannot be resolved in-house.
- Escalate more complex calls to specialist IT support staff.
- Maintain an organised daily structure, working to complete assigned jobs in an adequate time frame.
- You will be expected to work under pressure and have an excellent telephone manner.
- Occasional Saturday work may be required depending on operational need.
- IT related qualification desirable.
- Polite, confident, and effective communicator.
- Sincere passion for exceptional customer service.
- Excellent time management and priority determination skills.
- Maintaining a high standard of work and professionalism.
- Knowledge of Jira and Confluence are considered as an asset.
- Driving license required.
- English and German: business fluent; language skills in Luxemburgish and / or French are considered as an asset.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.