Customer Service ofertas em United States

As the Director of Product Learning Experience(f/m/d)*, you will play a highly strategic and high-impact role building our product training academy from the ground up. Your mission is to design scalable learning experiences - both self-guided and instructor-led - that empower our customers and partners to become skilled product users, directly supporting revenue growth and business goals.

In this high-impact role, you’ll influence product direction, go-to-market execution, and Parloa’s culture. You will blend product strategy with a deep understanding of learning and development to create a best-in-class training experience, shaping how we deliver value and grow product adoption over time. You will activate internal experts to develop best practices into course content and workshops, developing a sustainable and scalable learning ecosystem for external audiences.

• Develop a World-Class Academy: Lead the design and build of our product training academy. Create curriculum and certification programs that support our revenue growth goals by teaching customers and partners to be self-sufficient users.


• Build a Best-in-Class Instructor-Led Training Program: Complement comprehensive online learning programs with hands-on workshops delivered by product trainers or internal experts to drive deeper product knowledge and learner engagement.


• Drive Product-Oriented L&D Initiatives: Collaborate closely with Product teams to ensure the academy aligns with product updates, roadmap changes, and customer success metrics. Integrate product insights into training materials and course design.


• Internal Enablement, Influence, and Activation: Partner with GTM Enablement, Customer Experience, and People to support internal enablement needs where learning personas overlap with external audiences. Activate internal experts and foster a culture of cross-organization learning.


• Lead and Develop Your Team: Manage a global team of instructional designers and product trainers, guiding them to produce high-quality, engaging educational experiences.


• Measure and Optimize Impact: Implement robust performance metrics and feedback loops to track learner progress, course effectiveness, and direct impact on business outcomes. Use data-driven insights to continually refine the academy.


• Stakeholder Engagement and Communication: Serve as a thought partner to executive, product, and GTM leadership, translating training insights into strategic recommendations.

SANA, Notion, Asana, Miro

• Product-Oriented L&D Expertise: Demonstrated experience in building scalable product training programs, with a deep understanding of how training impacts product adoption and customer success.


• Cross-Functional Influence: Proven track record of collaborating with diverse teams (Product, Customer Experience, Sales, Partnerships) and influencing at all organizational levels to drive program success.


• Customer and Partner Focus: A passion for designing learning experiences that meet the needs of external learners and drive measurable business impact.


• Strong Communication Skills: Excellent stakeholder engagement and communication abilities, ensuring alignment and clarity across all internal and external audiences.


• Team Leadership: Experience managing and mentoring teams of instructional designers and product trainers, with a focus on delivering scalable and repeatable educational programs.


• Analytical and Strategic Thinking: Ability to tie enablement initiatives to key performance outcomes, with a strong emphasis on continuous improvement and operational excellence.

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.


• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.


• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches


• Competitive compensation and equity package.


• Flexible working hours, 28 vacation days and workation opportunities.


• Access to a training and development budget for continuous professional growth.


• Regular team events, game nights, and other social activities.


• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Recruiter video call → Meet your manager → Case Study → Leadership Assessment → Meeting CTO

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.