Technical Support Specialist - French

NinjaOne; Deutschland; Hybrid; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT solutions provider in Germany seeks a Technical Support Specialist. This role involves providing exceptional customer support, troubleshooting across various platforms, and collaborating with internal teams. The ideal candidate will have a Bachelor's degree in Computer Science, fluency in French and English, and strong troubleshooting skills in Windows, Mac, and Linux. Join a dynamic team in a flexible, hybrid work environment with opportunities for professional growth and development.

Leistungen

Flexible working hours

Lunch provided 3 times/week

Access to Corporate Benefits Platform

Renowned training platform

Competitive compensation

Qualifikationen

• Fluent in French and English is essential.
• At least 2 years experience in customer service/support.
• Proficient in Windows, basic knowledge of Linux and MacOS.

Aufgaben

• Provide transformative support experiences for customers.
• Take initiative and follow up on tickets.
• Collaborate effectively with other departments.
• Create and deliver training on products.

Kenntnisse

Fluency in French

Fluency in English

Windows troubleshooting

Mac troubleshooting

Linux troubleshooting

Excellent oral communication skills

Strong interpersonal skills

Ausbildung

Bachelor's degree in Computer Science

Tools

Zendesk

Jobbeschreibung

About the Role

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry‑leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high‑quality customer service interactions.

Location

Berlin, Germany or Remote anywhere based in Germany

What You’ll be Doing

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow‑up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
• Other duties as needed

About You

• Fluent in French and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support‑related position
• Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills so as to be able to work in a team‑oriented environment
• Understanding of any virtualization platform, basic networking
• Previous experience with RMM software is helpful, but not required
• A good sense of humor
• You enjoy the technical support environment
• You enjoy taking ownership and watching your efforts make a difference
• Italian / German / Dutch / Spanish is a plus

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

Are you already interested?

We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at NinjaOne.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.