Customer Service Representative

PNO; Hamburg; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading trailer rental company in Hamburg is seeking a Customer Service Agent to enhance their customer experience and operational excellence. You will handle rental inquiries, perform administrative tasks, and ensure smooth daily operations. The ideal candidate should be service-minded, proactive, and able to manage multiple priorities while communicating effectively. Applicants must be fluent in English and/or Swedish/Finnish/German, with experience in a service organization. Join a team-oriented culture that emphasizes growth and collaboration.

Leistungen

Flat organizational culture

Regular coaching from experienced leaders

Dynamic team environment

Qualifikationen

• Experience in a service organization or with customer service ticket tools.
• Strong administrative and computer skills.
• Experience working with customer service KPIs.

Aufgaben

• Handle rental inquiries from customers of all sizes.
• Perform customer service and administrative tasks.
• Manage and update data in our systems.
• Collaborate with teams to coordinate agreements.
• Monitor customer service KPIs.
• Contribute to improving internal processes.

Kenntnisse

Strong sense of responsibility

Team player

Proactive and service-minded

Ability to manage multiple priorities

Fluent in English and/or Swedish/Finnish/German

Customer service KPIs

Tools

CRM tools (e.g. Intercom, Freshdesk)

Excel

Jobbeschreibung

PNO │ OPERATIONS

CUSTOMER SERVICE AGENT

PNO is the Nordic’s largest trailer rental company established in 1975. Our head office is in Copenhagen with local offices in Germany, Finland, Sweden, Denmark and Holland.

Our purpose is to lead the transition to sustainable freight, and we believe PNO can be a key driver of change in the logistics industry. We are a B Corp-certified company, committed to putting people and the planet first.

YOUR IMPACT

As our Customer Service Agent to strengthen our customer experience and operational excellence. You’ll be responsible for handling rental inquiries, providing high-quality service, and supporting our teams and customers with day-to-day coordination tasks.

Your responsibilities include :

• Handle rental inquiries from customers of all sizes.
• Perform customer service and administrative tasks, ensuring accuracy and efficiency in all processes.
• Manage and update data in our systems to maintain smooth daily operations.
• Collaborate with workshops, commercial teams, and customers to coordinate agreements and service delivery
• Monitor and work towards achieving customer service KPIs.
• Represent PNO’s values in every interaction, bringing forward a mindset of professionalism and customer service excellence.
• Contribute to improving internal processes and the overall customer journey.

YOUR EXPERIENCE

• Strong sense of responsibility and structure.
• A natural team player who enjoys collaboration and knowledge sharing.
• Proactive, service-minded, and eager to go the extra mile.
• Comfortable juggling multiple priorities in a dynamic environment.
• Positive mindset, curiosity, and good humour.
• Experience in a service organization or with customer service ticket tools (e.g. Intercom, Freshdesk, HubSpot, ServiceNow, etc.).
• Experience working with customer service KPIs.
• Proficient in English and / or Swedish / Finnish / German (spoken and written).
• We are recruiting for a number of different markets.

WE LOOK FOR

• Organized, with good project management and prioritization skills.
• Strong collaborator with excellent communication abilities.
• Positive, adaptable, and a true team player.
• Service-minded and customer-focused.
• Strong administrative and computer skills (Excel, CRM tools, etc.).

WE INVEST IN YOUR SUCCESS

• A flat and dynamic organizational culture.
• An organization with a dynamic team of smart and thoughtful individuals
• A team-first culture with high ambition and low ego.
• Regular coaching from experienced leaders.

To learn more about our recruitment process and how to prepare for interviews at PNO, visit our careers page : https://pnorental.com/application-process

We encourage you to view our videos before submitting your application. We are reviewing applications as they come until we find a match. PNO is committed to providing employees with a work environment free of discrimination.

Any questions for the positions please reach out to :

Recruitment Coordinator [e-mail]