Central Europe Customer Service Manager

Seco Tools; Erkrath; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global customer service organization is looking for a Central Europe Customer Service Manager in Erkrath, Germany. The role involves delivering outstanding service, managing a team of representatives, and enhancing profitability through operations. Candidates should possess strong customer service skills, experience in change management, and excellent communication abilities. This full-time position offers a dynamic environment where you can make impactful decisions and foster relationships with stakeholders.

Qualifikationen

• Strong, natural customer service mind-set.
• Experience in change management and agility in fast-paced environments.
• Deep understanding of the Forecast to Deliver process.
• Excellent verbal and written communication skills in English.
• Ability to deliver on KPIs and targets.

Aufgaben

• Oversee world-class customer service delivery to Central Europe.
• Lead and motivate a team of Customer Service representatives.
• Contribute to increased profitability and productivity.
• Member of the Central Europe Leadership team.

Kenntnisse

Customer Service

Change Management

Communication Skills

Data Entry

Typing

Basic Math

Computer Skills

Upselling

Cash Handling

Jobbeschreibung

Central Europe Customer Service Manager

Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions productivity and profitability targets always with the customer in focus. We have Customer Service representatives located all over the world creating a diverse environment and holding a high level of expertise & service mind-set. Were now looking for an Central Europe Customer Service Manager to strengthen our team further and safeguard our interests going forward.

Your mission

In this role you will take full responsibility in terms of delivering world-class customer service to our end customers within the Central Europe. You will contribute to increased profitability & productivity by streamlining your organization to increase the level of support with true focus on direct customer value. You will be leading a team of experienced Customer Service representatives located in Central Europe. You will also be a part of the Central Europe Leadership team and report to the Regional Customer Service Manager Europe.

Your profile

• We see that you are a person with a strong & natural customer service mind-set and with a good understanding on how to leverage from your Customer Service team by continuously increasing the level of support to the relevant stakeholders within the business.
• You have strong change management skills and experience so that you are agile in your approach and able to adapt to fast changing customer demands.
• A deep understanding of the Forecast to Deliver process is a must to be able to follow the interactional touchpoints pre-market in-market and aftermarket supporting the customer journey.
• You take decisive and firm decisions based upon the best interest when it comes to cost quality well-being and value creation.
• With the customer is in focus you need excellent communication skills both verbal and written in English.
• Deliver on KPIs & targets set to support the strategic direction ahead is a part of your natural drive.
• You have strong social and communication skills and serve as the motivational source towards your team.
• You have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently within your team towards a true pro-active work environment.
• Since youre in daily contact with internal & external stakeholders you have a way of connecting building and leveraging global networks & building new relationships.
• With your social skills and an exceptional service mentality you create a world-class customer experience.

Our Seco culture

All Seco employees across the globe share our family spirit along with a passion for our customers and a personal commitment to ensure success in everything we do. For us its also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know usand our products further or use :

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

For more Information :

Wendy Freeman Regional Customer Service Manager Europe -

Andrea Okunneck HR Generalist

Please apply on Workday of Job Requisition Rlatest till 14th of Novemer 2025

Required Experience : Manager