Technical Support Specialist - German

NinjaOne; Deutschland; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT solutions provider is hiring a Technical Support Specialist to enhance customer interactions. This pivotal role involves troubleshooting and providing solutions primarily in Windows, while also supporting Mac and Linux platforms. Candidates should possess strong communication skills in German and English, along with at least two years of customer service experience. The position offers flexible work hours and a hybrid work environment located in the heart of Berlin, ensuring you can balance work with personal life. Competitive compensation and corporate benefits included.

Leistungen

Flexible working hours

Lunch covered 3 times/week

Access to Corporate Benefits Platform

Renowned training platform

Qualifikationen

• At least 2 years prior experience in a customer service/support-related position.
• Proficient in Windows, working knowledge of MacOS, and understanding of Linux.
• Previous experience with RMM software is helpful but not required.

Aufgaben

• Provide transformative customer experiences as a Technical Support Specialist.
• Prioritize customer calls and email correspondence.
• Collaborate with internal departments to resolve critical product issues.

Kenntnisse

Fluent in German and English

Excellent oral and verbal communication

Fluency in Windows troubleshooting

Fluency in Mac troubleshooting

Experience with Linux troubleshooting

Strong interpersonal skills

Understanding of virtualization platforms

Ausbildung

Bachelor's degree in Computer Science or equivalent

Tools

Zendesk

Jobbeschreibung

About the Role

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

Location - Berlin, Germany or Remote anywhere based in Germany

What You’ll be Doing

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
• Other duties as needed

About You

• Fluent in German and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills so as to be able to work in a team-oriented environment
• Understanding of any virtualization platform, basic networking
• Previous experience with RMM software is helpful, but not required
• A good sense of humor
• You enjoy the technical support environment
• You enjoy taking ownership and watching your efforts make a difference
• Italian / French / Dutch / Spanish is a plus

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can't wait to see you at NinjaOne.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.