Academic-Jobs in Deutschland

Contract : Full-time (40 h / week) initially time-limited for two years with possible extension (permanent contract)

The ICT Support Technician is the first point of contact for any ICT issues within the school, supporting all sections and departments. The role requires broad knowledge to assess and respond quickly, functioning in both first and second line support roles. The position also involves supporting event-related technology needs.

Your tasks and responsibilities

• Respond to staff requests for assistance with hardware such as interactive whiteboards, tablets, notebooks, desktops, photocopiers, and printers.
• Support staff with software use, system access, and tips and tricks.
• Assist students and visitors in accessing the network.
• Manage the centralized software distribution system to maintain all computers.
• Monitor and reorder consumable supplies like toner.
• Submit support requests to photocopier vendors.
• Catalog, store, loan, recall, and replace small and spare parts of ICT equipment.
• Troubleshoot hardware and software issues.
• Manage Apple devices via Jamf MDM solution.
• Plan and run equipment for auditorium events such as assemblies, concerts, and lectures.
• Administer Google accounts and other platforms.
• Record support requests and solutions in the ticket system.
• Provide on-site and remote support to existing and future LIS branches.

Your profile

• Proven skills and experience relevant to the role.
• Good organizational skills with flexibility to handle changing workloads.
• Solution-oriented attitude and dedication to service.
• Qualification or degree in ICT-related fields.
• Proficiency in English and German.

What we offer

• A collaborative and welcoming work environment.
• A challenging and diverse role.
• Ongoing professional development opportunities.
• 30 days annual leave plus paid leave on December 24th and 31st.
• Company laptop and additional benefits such as pension scheme, health insurance, relocation support, JobRad leasing, and language courses.

About us

LIS is a vibrant non-profit educational community serving nearly 1100 students from diverse backgrounds. We promote diversity, internationality, and inclusivity, providing a nurturing environment for academic, social, and personal growth. Our community of 250 staff from 37 nations is committed to inspiring a brighter future through education.

LIS is committed to an inclusive environment and does not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, or sexual orientation.

Required Experience :

Key Skills

Category Management, Maintenance Planning, ABAP, Application Development, Information Technology Sales, Investment Management